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Foster Organizational Excellence

In FY 2012, USCIS: Naturalization Ceremony at National Park

  • Increased efforts to create a model workplace. For example, we:

  • Improved the overall quality and timeliness of staffing services and eliminated a 200 vacancy backlog.

  • Provided foundational immigration services training to 399 new officers, and hosted coaching-and-feedback workshops for 80 supervisors and managers.

  • Revamped employee orientation to utilize an award-winning new-employee website and standardized orientation materials.

  • Implemented the Professional Development Program to provide tuition assistance for training opportunities.  In 9 months of operation, we supported 430 employees in individual courses and 15 offices with courses for groups of employees.

  • Provided employees with opportunities to participate in naturalization ceremonies, expanding internal awareness of key mission areas.
  • Earned the Guardian Award, the Office of Personnel Management’s highest award given to a federal agency, for exemplary leadership in the field of personnel security.
  • Enhanced labor and employee relations by launching a new case management system, cooperatively finalizing 27 agreements with union representatives, and processing 99 percent of formal Equal Employment Opportunity (EEO) investigations and informal EEO cases within regulatory timeframes.

Queens Office Opening

  • Strengthened its commitment to provide its customers and workforce with first-rate, environmentally sound facilities, in proper alignment to agency needs and growth. For example, USCIS:
  • Moved or renovated a number of facilities, completed a comprehensive review of its international workload and presence to determine appropriate alignment, and maintained a superior standing in Leadership in Energy and Environmental Design (LEED) by increasing its number of LEED-certified facilities to 25.  

 

  • Achieved significant cost savings through a variety of methods, including:
  • Reutilizing 776 property items, recovering and returning to the agency $1.1 million through the aggressive management and review of reimbursable work authorizations, and increasing competition for contracts.
Last Reviewed/Updated: 03/11/2013