Immigration Services Officer Shahriar
Job Title: Immigration Services Officer
An Immigration Services Officer (ISO) in a field office interviews applicants for immigration benefits such as getting a Green Card or for naturalization. An ISO must have strong customer service skills and an attention to detail. Ensuring that the right benefit goes to the right person is important: the decisions an ISO makes every day can have an impact not just on the applicant but also on the United States.
How did you come to USCIS?
At the San Fernando Field Office, I have had the opportunity to be the Mandamus Officer, which means I adjudicated cases pending with the federal court. Currently, I’m part of the complex case resolution team, where I adjudicate various forms of immigration applications that are highly sensitive and complicated.
Beyond my adjudicating duties, I was offered the opportunity to be a Local Security Officer as a collateral duty for the office. As an LSO I’m able to address security concerns that arise on a daily basis, which gives me a better understanding of the operations of a field office.
Tell us more about your field office.
What would you tell people who want to become an ISO?
Tell us something you have learned from your colleagues.
Last Reviewed/Updated: 12/08/2014