National Customer Service Center
Welcome to the home page of the National Customer Service Center (NCSC).
Through the NCSC, we provide nationwide assistance by telephone to customers calling from within the United States about immigration Services and Benefits. Service is available in English and Spanish.
The NCSC gives customers throughout the country another way to get consistent, accurate information and assistance on immigration Services and Benefits. We know that service by phone may be more convenient than having to write and wait for a reply, or having to take time off from work to go to the nearest Immigration office.
Numbers to Call
You can call U.S. Citizenship and Immigration Services (USCIS) toll-free for automated information and live assistance concerning immigration Services and Benefits within the U.S., including Puerto Rico, Guam, and the U.S. Virgin Islands.
Our number is: 1 (800) 375-5283
If you are outside the United States and need more information concerning United States immigration, please contact the closest U.S. Embassy or Consulate.
Hours of Operation
Customers can access automated information through a menu of automated options 24 hours a day, 7 days a week. During regular business hours, customers who need more information or assistance can be transferred to a customer service representative.
Live assistance is available Monday through Friday as follows:
The best times to call the NCSC for personal assistance are Tuesday through Friday.
Automated Services and Live Assistance
Customers can access automated information through a menu of automated options 24 hours a day, 7 days a week, to:
Learn about basic eligibility; learn about basic filing and other procedures; and to order forms. (See also Immigration Services and Benefits, How Do I ...?s and Forms, Fees and Filing Locations.)
Assistance on Pending Applications By Phone
In addition to general information and assistance, customers with a pending application for an immigration benefit can handle the following kinds of transactions simply by calling the NCSC. When you call, please have your A-number, any receipt number issued by Immigration, and the last notice you received about your case.
Change of Address - for Applications or Petitions pending at a Service Center
If you have a pending application or petition at a service center, call the NCSC toll-free number at 1-800-375-5283 when you move to report your address change.
Please note that every alien must report a change of address whenever he or she moves. Special Registration address change requirements also apply to some aliens. Note you are required to file a Form AR 11, Change of Address Form.
Change of Address - for Other Applications Filed at Local Offices or Asylum Offices
Please write your local Immigration office whose address may be found in the "About Us" section of the Field Offices pages. Be sure to:
Address your letter as such:
Include in your letter: your name as it appears on the application, your 8 or 9 digit A-Number, and your OLD and your NEW address.