Contacting the Administrative Appeals Office (AAO)
We strive to provide outstanding customer service and welcome communication by telephone, fax, and mail (regular and express service).
U.S. Citizenship and Immigration Services
1. Do not mail new appeals or motions directly to the AAO at the mailing address above. The AAO does not have the capacity to receive fees. This address is for briefs and other correspondence related to existing matters. You must file appeals and motions as explained in the Form I-290B instructions. The instructions include the latest information on filing locations and other requirements.
2. For inquiries about the status of a specific case:
3. The AAO cannot provide legal advice or discuss the merits of a case, nor can it provide status information about matters that are not pending with our office.
Written communication about a specific case should contain the following:
Callers should be prepared to provide the A-number and receipt number of the pending matter and to confirm information establishing the caller’s identity. Our personnel may not discuss a specific case over the telephone if they cannot confirm the caller's identity.
To protect confidentiality, we do not provide information in response to telephone inquiries about the following types of cases:
Please inquire in writing about these case types.
Change of Address
Most non-U.S. citizens must report a change of address within 10 days of moving within the United States or its territories. For more information about change of address requirements and how to report an address change, please visit the USCIS Change of Address Information page.
While a case is pending with the AAO, we recommend that applicants and petitioners also notify us directly of any address change to ensure that decisions or correspondence are sent to the correct address. Please send your new address to our mailing address or fax number listed above. No special form is required.
Attorneys and accredited representatives should also submit a new Form G-28 following any business address change.
Last Reviewed/Updated: 06/03/2014