Office of Public Engagement to Customer Service and Public Engagement Directorate
Mariela Melero is the Associate Director, Customer Service and Public Engagement Directorate
What We Do
The Customer Service and Public Engagement Directorate’s mission is to provide clear, accurate, and timely response to customer concerns and questions, and engage the public through transparent dialogue that promotes participation and feedback.
The Public Engagement Division (PED) coordinates and directs agency-wide dialogue with external stakeholders. PED actively collaborates with, and seeks feedback from, stakeholders to inform USCIS policies, priorities, and organizational performance reviews. PED facilitates open and transparent communication between the Agency, external stakeholders, and the customers they represent by sharing feedback, working with Agency leadership, coordinating follow-up, and reporting back to stakeholders. The Division also works closely with other USCIS offices to support the implementation of highly visible outreach programs and public education initiatives.
The Public Engagement Division is composed of two divisions: Community Relations and Engagement and Intergovernmental Affairs.
The Customer Service Division (CSD) is dedicated to proactively providing information and guidance to USCIS applicants, petitioners and advocates regarding immigration benefits.
Tier 1 (CSR)
Tier 2 (ISO)
Last Reviewed/Updated: 07/18/2012