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Customer Service Reference Guide

This Customer Service Reference Guide provides information on the services provided by USCIS.  This guide is a duplicate of the information used by the representatives at the National Customer Service Center to answer calls on our toll free numbers.

For information about a particular immigration benefit or service, please select the appropriate topic on the menu below.  

If you have comments about the content of this guide please email us at uscis.webmaster@dhs.gov.

 

Find this page at: www.uscis.gov/ElectronicReadingRoom/CustomerServiceReferenceGuides

Last Reviewed/Updated: 06/11/2014