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Florida - Jacksonville Field Office

***Offices sometimes close because of bad weather or unexpected events. During bad weather, call 904-245-7899 before traveling to make sure we are open.***


Field Office Director:  Lisa Bradley
District Director: Tony Bryson

Southeast Region

Physical AddressMailing AddressExpress Mail

4121 Southpoint Blvd.
Jacksonville, FL 32216

4121 Southpoint Blvd.
Jacksonville, FL 32216

4121 Southpoint Blvd.
Jacksonville, FL 32216

Service Area
Transportation, Directions, and Parking
Filing Information and Case Status
Visiting the Office and Attorney Procedures
Naturalization Ceremonies
Prohibited Items

Service Area

This office serves the following counties: Alachua, Baker, Bay, Bradford, Calhoun, Clay, Columbia, Dixie, Duval, Escambia, Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Holmes, Jackson, Jefferson, Lafayette, Leon, Levy, Liberty, Madison, Nassau, Okaloosa, Putnum, Santa Rosa, St. Johns, Suwanee, Taylor, Union, Wakulla, Walton, and Washington.

This office also serves Flagler and Volusia counties for Form N-400 (Application for Naturalization) applicants and for Form I-485 (Application for Lawful Permanent Residence) applicants. This includes anything associated with these specific cases, such as emergency Advance Parole, InfoPass inquiries, Requests for Information, etc.

This office also serves the following GA counties for certain zip codes: Appling 31563, 31513; Atkinson 31650, 31624, 31642; Bacon 31510; Berrien 31645, 31639, 31622; Brantley 31566, 31553, 31542; Brooks 31629, 31643, 31638, 31625; Camden 31568, 31548, 31558, 31547, 31569, 31565; Charlton 31562,  31537; Clinch 31631, 31634, 31630, 31623; Coffee 31554, 31535, 31533, 31512, 31519, 31567; Cook 31620, 31637, 31647; Echols 31648; Glynn 31520, 31523, 31527, 31561, 31522, 31525; Jeff Davis 31539, 31532; Lanier 31649, 31635; Lowndes 31636, 31641, 31632, 31602, 31606, 31601, 31698, 31605, 31699; Pierce 31557, 31516, 31551, 31518; Telfair 31544, 31549; Thomas 31626; Ware 31564, 31550, 31503, 31501, 31552; and, Wayne 31543, 31545, 31560, 31555, 31546. Please call the Customer Service Center at 800-375-5283 if you have any questions.



Take Interstate 95 to Exit 344.
Take Route 202 east.
Exit at Belfort Boulevard and follow signs toward Southpoint.
Turn right onto Southpoint Boulevard.
The office is on the right.


The bus route for the Jacksonville Field Office location is the Jacksonville Transit Authorities L9 Tallulah/Southpoint bus. If you need further information see the Jacksonville Transit Authority at (JTA)

Parking & Accessibility

PARKING: There is limited public parking in the area of this office.

HANDICAP ACCESSIBILITY: This office is handicapped accessible.

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Filing Information

Follow the instructions on the form(s) that you are filing. If the instructions on the application tell you to file the form at a USCIS local office and you live within this service area, please mail your application or make an INFOPASS appointment to submit your application in person.

Avoid Immigration Services Scams

Many people offer help with immigration services. Unfortunately, not all are authorized to do so. While many of these unauthorized practitioners mean well, all too many of them are out to rip you off. This is against the law and may be considered an immigration services scam.

USCIS wants to combat immigration services scams by equipping applicants, legal service providers, and community-based organizations with the knowledge and tools they need to detect and protect themselves from dishonest practices.  Please see USCIS’s “Avoid Scams” webpage for more information.  If you have you been a victim of an immigration services scam, help is available.  You can report scams to the Federal Trade Commission. You may also file a complaint in your state.

If you're working with an attorney, check with the state bar association to verify that the attorney is eligible to practice in—and is a member in good standing of the bar of the highest court of—any U.S. state, possession, territory or commonwealth, or the District of Columbia.

If working with a non-attorney, verify whether the individual is an accredited representative of an organization recognized by the Board of Immigration Appeals (BIA).

Know the law in your state. Some states have specific laws regulating immigration consultants.  If you are unsure whether your immigration service provider is giving trustworthy advice, do not hesitate to seek a second opinion. When doing so, always work with a licensed attorney or BIA-accredited representative.

Case Status and Referral Follow-ups

If you want to know the status of a case that is pending at this office, you should first call customer service at 1-800-375-5283. If your case is outside of our normal processing time, as shown on the web site, a customer service representative will ask USCIS to research your case, and we will send you a letter with further information.

If the customer service representative instructs you to visit our office, you must schedule an INFOPASS appointment, on our website, to visit this office in person.

Remember to bring the following items noted below, to the office for your appointment:

  • Any notices we have sent to you
  • A valid photo identity document, such as a driver license, passport, employment authorization document, etc.
  • A copy of the application or petition that you filed
  • Proof of paying the fee such as a copy of a cancelled check (front and back) or money order that has been traced for payment, or a handwritten receipt from an Immigration Services Officer.

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Visiting the Office

In order to visit this office or to speak with an Immigration Services Officer, you must have an appointment scheduled by USCIS, or you must schedule an INFOPASS appointment on the USCIS website.

Attorney or Representative Procedures

If you are an attorney seeking information at this office, you must make an INFOPASS appointment to visit this office.

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Naturalization Ceremonies

The Jacksonville Field Office has Judicial Ceremonies approximately 3 times per month and Administrative Ceremonies every other month.  The Jacksonville Field Office does have same-day ceremonies for military and emergency naturalization cases.

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Prohibited Items

Rules and regulations governing public buildings and grounds can be found at Title 41, Code of Federal Regulations, Subpart 101-20.3 and Title 18, United States Code, Section 930.  Additionally, this office prohibits:

  • Scissors, Razors and Other Sharp Objects
  • Flammable Liquids
  • Screwdrivers
  • Hammers
  • Pepper Spray
  • Recording Devices
  • Camera (except for naturalization ceremonies)

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Last Reviewed/Updated: 10/29/2015