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Guatemala - Guatemala City Field Office

Field Office Director

Kristen Smith

Service Area

The Guatemala City Field Office has jurisdiction over the countries of Guatemala and Belize.

Street Address

Avenida Reforma 7-01, Zona 10
01010 Ciudad de Guatemala

Mailing Address from the US

DHS/USCIS
Unit 3190
Box 299
DPO AA 34024-0299

Mailing Address from Outside the US

United States Embassy
DHS/USCIS
Avenida Reforma 7-01 Zona 10
01010 Ciudad de Guatemala

Express Mail Address

United States Embassy
DHS/USCIS
Avenida Reforma 7-01, Zona 10
01010 Ciudad de Guatemala

Office Location 

The Guatemala City Field Office is located within the U.S. Embassy on Avenida Reforma in Zone 10.

Hours of Operation

Effective February 2, 2015, the USCIS Guatemala Field Office serves the public by appointment only.  You may schedule an appointment by calling or emailing the office, or by visiting our InfoPass website.

There are no fees associated with obtaining an appointment.

Phone, Fax Numbers & Email

Phone: (502) 2326-4000. If calling from the United States, please dial 011 first.

Fax: (502) 2339-2472

E-mail: General inquiries:  Guatemala.Inquiries@uscis.dhs.gov
Adoption inquiries:  Guatemala.Adoptions@uscis.dhs.gov
Congressional inquiries:  Guatemala.Congressional@uscis.dhs.gov

Visiting the office in person

Effective February 2, 2015, an appointment is necessary to visit the USCIS Guatemala Field Office. You may schedule an appointment by calling or emailing the office, or by visiting our InfoPass website.

Information on the use of InfoPass may be found at Your Guide to InfoPass.

Effective February 2, 2015, this office does not accept walk-ins. 

Public Transportation

Taxi: This is the easiest way to get to us.  According to the Department of State's country conditions report, "Hailing taxis on the street in Guatemala City is discouraged.  Taxi Seguro can be reached at 2312-4243, but may not always be available, especially late at night.  Taxis Amarillo Express is a radio-dispatch taxi service, and can be reached by dialing 1766.  The taxi driver will know where the US Embassy is located.

Parking & Handicap Accessibility

Public Parking is available nearby the Embassy building.

Accessibility for those with special needs is available.

Paying Fees

Fees for applications and petitions are listed on the Forms section of the USCIS website. The fees for all applications and petitions submitted to this office must be paid, with either Quetzals or U.S. dollars, to the cashier at the U.S. Consulate General in Guatemala City.  Fees must be paid in cash or by international credit card.  No checks or money orders are accepted.

Customer Feedback

We strive to provide quality service to our customers. If we have not lived up to this commitment, or if we have met or exceeded your expectations, please let us know. To comment on the services provided at this office, please write to the Field Office Director at the address given above, or to the:

District Director
U.S. Citizenship and Immigration Services
PO Box 9000,
Brownsville, TX 78520

If you feel you were mistreated by a U.S. immigration employee, or wish to make a complaint of misconduct by a U.S. immigration employee, you may write to the District Director, or write directly to the:

Department of Homeland Security
USCIS
Attn: Chief, International Operations Division
20 Massachusetts Avenue, NW, Suite 3300
Washington, DC 20529-2100

Forms

Immigration forms are available under the Forms section of the USCIS website.

Visas

USCIS is not responsible for visa issuance.  For in-depth information about visas, please check the Visa Services section of the U.S. Department of State website.

Form I-407 

You should submit your Form I-407, Record of Abandonment of Lawful Permanent Resident Status, in person or by mail if you wish to abandon your lawful permanent resident status. 

If you wish to abandon your permanent resident status and give up your Permanent Resident Card (Green Card) in person, please see the section above, Visiting the Office in Person, for information on making an appointment and office hours.  If you wish to submit a Form I-407 by mail, please use the mailing address listed above and include your Permanent Resident Card (Green Card), if available. 

The Form I-407 and instructions are available on the Form I-407 Web page

Forms I-600 & I-600A

USCIS Guatemala City is only accepting Form I-600 (Petition to Classify Orphan as an Immediate Relative) if the Form I-600A was originally submitted to the USCIS office having jurisdiction over the place of residence of the petitioners before April 1, 2008 and if the beneficiary child was born before December 31, 2007 and the case is considered grandfathered by the Guatemalan National Council on Adoptions (CNA).

The U.S. Citizenship and Immigration Services is not processing I-800A petitions because the Department of State is unable to verify, as required by Section 301(a) of the Intercountry Adoption Act (IAA), that the requirements of the Hague Adoption Convention have been met in cases from Guatemala.

Information on intercountry adoptions and procedures may be found at the Department of State website and in the Adoption section on the USCIS website.

For specific information regarding international adoptions in Guatemala, please visit the Guatemala section of the Department of State's website.

For questions regarding a pending I-600 on file with our office, please contact us at: Guatemala.adoptions@uscis.dhs.gov

Form I-130

U.S. citizens that have legally resided in Guatemala for at least 6 months may file Form I-130, Petition for Alien Relative at the Guatemala City office in person by scheduling an appointment free of charge at InfoPass, or by calling or emailing this office.

Form N-400

USCIS international offices are only authorized to process applications for naturalization for active duty military members and certain eligible family members. See the Citizenship section on the USCIS website for naturalization eligibility criteria and the proper filing procedures..

Form I-131 Parole 

The Guatemala City Field Office does not issue Humanitarian Parole. For information on how to request Humanitarian Parole, please refer to the instruction page for Form I-131, Application for Travel Document..
 

Form I-131 Re-entry

The Guatemala City Field Office does not issue or extend Re-Entry Permits. Instructions on how to obtain or replace a re-entry permit are located in How Do I Get A Reentry Permit

If you have already been approved for a re-entry permit, please contact us at:  Guatemala.inquiries@uscis.dhs.gov to ensure that the permit is awaiting your pick-up in our office.

Form I-590

The Guatemala City Field Office does not directly accept refugee resettlement applications. The applications should be filed with the State Department's designated voluntary agencies. We are also unable to check the status of any pending refugee resettlement application. Please contact the voluntary agency to which the application was submitted. Inquiries on previously rejected refugee applications should also be addressed to the voluntary agency with which the application was submitted.

For general information and processing criteria, please see the Department of State website and the Refugees section on the USCIS website.

Filing Form I-601 and I-212 from Abroad

If you are abroad and otherwise approved to immigrate to the United States, but a Department of State Consular Officer found you ineligible to enter because of one or more grounds of inadmissibility for which a waiver may be available, you may apply for a waiver by filing Form I-601, Application for Waiver of Grounds of Inadmissibility.

If you left the United States voluntarily after being issued an order of deportation or removal, were deported or removed, or re-entered the U.S. unlawfully after previously accumulating more than one year of unlawful presence, you may apply for readmission to the U.S. by filing Form I-212, Application for Permission to Reapply for Admission Into the United States After Deportation or Removal. 

Where to File

On June 4, 2012, USCIS changed where waiver applications are filed. This will provide more efficient and consistent application processing, and allow you to track your case status online. You may also request an email or text message confirming receipt of your waiver by completing and attaching Form G-1145, E-Notification of Application/Petition Acceptance to your application.

Waiver applications and supporting evidence should be mailed directly to the USCIS Lockbox. You may find the address for the appropriate USCIS Lockbox in the form instructions, as well as in the USCIS website at:

Please see the policy memorandum, Exceptions for Permitting the Filing of Form I-601, Application for Waiver of Grounds of Inadmissibility, and any associated Form I-212, Application for Permission to Reapply for Admission into the United States After Deportation or Removal, at an International USCIS Offices, for more information.

I-601 Expedited Adjudication Requests

If you are sending your application to the USCIS Lockbox and believe you have extraordinary circumstances that are time-sensitive and compelling, you may attach a written request to have your application expedited at the time of filing.

If you have already submitted your application to the Lockbox, you can make an expedite request by either contacting the Nebraska Service Center (NSC) directly by email, or by calling the USCIS National Customer Service Center.

For information on how to contact the NSC and our National Customer Service Center, please visit the Contact Us page on the USCIS website. 

Please be aware that approval to expedite adjudication of an I-601 waiver application does not guarantee that you will be approved, but only that consideration and adjudication of the I-601 waiver application will be expeditiously handled. If additional evidence is required, the adjudication of your application may be delayed. You will receive a Request for Evidence if additional evidence is needed. If your request for expedited processing is denied, your waiver will be adjudicated within normal processing times.

Transportation Boarding Letters 

Lawful Permanent Residents of the U.S. who are not in possession of their Permanent Resident Cards (Green Card) and need a transportation boarding letter may schedule an appointment free of charge at InfoPass, or by calling or emailing the Guatemala Field Office. 

The letter may be issued after a personal interview.  The normal processing time is two (2) weeks.

The following documents will be required:
1. Passport
2. Police Report (if card was lost or stolen)
3. Proof of last departure from the United States.
4. Proof of a future airline reservation returning to the United States.

Fingerprint and DNA Processing for USCIS Petitions and Applications

For I-914/I-918 Applications, schedule an appointment free of charge at InfoPass, or by calling or emailing the Guatemala Field Office.
If you are currently residing in Guatemala and have filed form I-600 or I-600A, you may be eligible to have your fingerprints taken at our office.
Please contact us at  Guatemala.adoptions@uscis.dhs.gov.

Verification of Departure

USCIS processes verification of departure on behalf of ICE.  Applicants must show:
1.  Removal/Deportation Order
2.  Proof of last departure from the U.S.
3.  Valid ID (DPI, cedula, passport, travel permit)

Last Reviewed/Updated: 04/20/2015