Official Website of the United States Department of Homeland Security
Share This PageShare This Page PrintPrint

Kenya - Nairobi Field Office

ALERT: USCIS Changes International District Names

Field Office Director

Charles E. Wright

Service Area

The Nairobi Field Office has jurisdiction over U.S. immigration matters in the following countries: Burundi, Central African Republic, Democratic Republic of Congo, Republic of Congo, Djibouti, Ethiopia, Eritrea, Kenya, Rwanda, Seychelles Islands, Somalia, Sudan, Tanzania, and Uganda.

Street Address

United States Embassy
United Nations Avenue
Gigiri, Nairobi, Kenya

Mailing Address from the US

Field Office Director
U.S. Citizenship and Immigration Services
Department of Homeland Security
c/o American Embassy
8900 Nairobi Place
Washington DC 20521-8900

Mailing Address from Outside the US

U.S. Citizenship and Immigration Services
United States Embassy
Village Market, P.O. Box 606
00621 Nairobi, Kenya

Express Mail address

Field Office Director
DHS/USCIS
U.S. Embassy
United Nations Avenue
Gigiri, Nairobi, Kenya

Office Location

 We are located at the U.S. Embassy across from the United Nations compound on United Nations Avenue in the Gigiri suburb of Nairobi. Please use the public entrance for visa applicants to access our staff.

Hours of Operation

The office is open to the public, Tuesday and Thursday from 1:30 PM to 3:30 PM, and Friday from 9.00AM to 11.00AM by appointment only. The office is closed on Kenyan and American holidays.

Phone, Fax Numbers & E-mail

Phone:
For general inquiries in Kiswahili or English, please call the following number: 254-20-363-6111.

If calling from the United States, please dial 011 first.

Fax:
Please send faxes to 254-20-363-6103.

Status inquiries regarding immigration benefits should be sent to us in writing to either of our mailing addresses.

E-mail:

Please send e-mails to uscis.public@uscis.dhs.gov for general inquiries
NBO.Adoptions@uscis.dhs.gov for inquiries regarding adoptions

Visiting the office in person

Appointments:
The immigration window in the Consular Section is open to the public by appointment only, on Tuesday and Thursday 1:30 PM to 3:30 PM, and Friday 9:00 AM to 11:00 AM.  The office is closed on Kenyan and American holidays.

Walk-ins:
Walk-ins are not permitted at this time. Appointments to file petitions or for any other immigration services may be made on Tuesday and Thursday, 1:30 PM to 3:30 PM and Friday 9:00 AM to 11:00 AM. Emergency situations are handled on a case-by-case basis.

Public Transportation

From downtown Nairobi, travel by matatu, bus or taxi:
Go in a northwest direction on Uhuru Highway until the Museum Hill roundabout.
Turn right (traveling in a northerly direction) onto Museum Hill, which becomes Limuru Road.
Continue past the Belgium Embassy and the Canadian Embassy, until reaching the signs for the UNEP and United Nations Avenue.
At Kenol gas station, turn right onto United Nations Avenue.
Proceed approximately 300 meters, the American Embassy is located on the left.

Parking & Handicap Accessibility

Parking is available near the building, but not within the Embassy compound.

Accessibility for individuals with special needs is available.

Paying Fees

Fees for applications and petitions are listed in the Forms section of the USCIS website. The fees for all applications and petitions submitted to this office must be paid with either Kenyan Shillings or U.S. dollars only. Money orders and personal checks are not accepted.

Customer Feedback

We strive to provide quality service to our customers. If we have not lived up to this commitment, or if we have met or exceeded your expectations, please let us know. To comment on the services provided at this office, please write to the Field Office Director at the address given above, or to the District Director:

Mailing Address from the United States:

District Director
U.S. Citizenship and Immigration Services
United States Embassy
Unit 9500 Box 37
DPO AE 09624-0037

Mailing Address from Outside the United States and Express Mail:

District Director
U.S. Citizenship and Immigration Services
Via Sallustiana 49
00187 Roma, Italy

Mailing Address from Outside the United States and Express Mail:

District Director 

U.S. Citizenship and Immigration Services 

VIa Sallustiana 49 

00187 Roma, Italy

If you feel you were mistreated by a U.S. immigration employee, or wish to make a complaint of misconduct by a U.S. immigration employee, you may write to the District Director, or write directly to the:
Department of Homeland Security
USCIS
Attn: Chief, International Operations Division
20 Massachusetts Avenue, NW, Suite 3300
Washington, DC 20529-2100

Forms

Immigration forms are available under the Forms section of the USCIS website which can be found to your right under Related Links.

Visas

For in-depth information about visas, please check the Visa Services section of the U.S. Department of State website.

Form I-407

The abandonment of lawful permanent resident status is irrevocable. An individual who relinquishes lawful permanent resident status must qualify again for such status. Therefore, one should give careful thought to abandoning lawful permanent resident status.

If you wish to abandon your permanent residence and relinquish your Permanent Resident Card (Green Card), please contact us by phone or in writing for further instructions.

Forms I-600 & I-600A

For prospective adoptive parents residing in our jurisdiction who wish to file a combined I-600/I-600A, Petition to Classify Orphan  as an Immediate Relative and Application for Advance Processing of Orphan Petition, the I-600 petition may be submitted to the Nairobi Field Office in person though an appointment during normal business hours.  Prospective adoptive parents residing in our jurisdiction who have an approved I-600A may file the I-600 petition with the Embassy in their country of residence.  Prospective adoptive parents who reside in Kenya and who already have an approved I-600A that meets the grandfathered definition may file the I-600 with the Nairobi Field Office. 

Information on intercountry adoptions may be found at the Department of State website and in the Adoption section on the USCIS website which can be found to your right under Related Links.

Form I-130

U.S. citizens, who reside locally, may file Forms I-130 by coming to the office after making an appointment. Normal processing time is 30 to 60 days.

Form N-400

U.S. immigration offices overseas do not accept or adjudicate Naturalization applications from U.S. Lawful Permanent Residents (LPRs) that live overseas. See the Citizenship section of the USCIS website for Naturalization eligibility criteria and the proper filing procedures.

Form I-131 Parole

The Nairobi Field Office does not issue Humanitarian Parole. Individuals must apply for Humanitarian Parole by submitting their applications to:

For US Postal Service (USPS) Deliveries:
USCIS Dallas Lockbox
USCIS
PO Box 660865
Dallas, TX. 75266

For Express mail and courier deliveries:
USCIS
Attn: HP
2501 S. State Hwy 121, Business
Suite 400
Lewisville, TX 75067

 

Instructions on how to file an application for Humanitarian Parole are located on Form I-131.

Form I-131 Re-entry

The Nairobi Field Office does not issue or extend Re-Entry Permits. However, the office will deliver new Re-Entry Permits that were applied for prior to an alien's departure from the United States. Please telephone the office for an appointment.

Instructions on how to obtain or replace a Re-Entry permit are found in the How Do I Get A Travel Document section on the USCIS website which can be found to your right under Related Links.

Form I-590

The Nairobi Field Office is unable to directly receive refugee resettlement applications; even though the agency makes decisions regarding refugee eligibility overseas once cases are referred to us. Refugee referrals are made to the United States Refugee Resettlement Program from the United Nations High Commissioner for Refugees (UNHCR). Some direct applications for refugee family reunification may be filed in the United States if you have close relatives there. These special designated refugee categories change every year, and are effective only for designated nationalities. You may wish to have your relative in the United States contact a voluntary agency that works with immigration and refugee issues.

We are unable to check the status of any pending refugee resettlement application. This may be done by contacting:

Church World Service /Resettlement Support Center
US Refugee Admissions Program
Musa Gitau Road
Off Waiyaki Way
P.O. Box 14176 Westlands,
00800, Nairobi, Kenya
Telephone: 254-20-4440150,   254-20-4440153, or 254-20-4440154
Fax: 254-20-441922
Inquiries on previously rejected refugee applications should be addressed to the  Church World Service /Resettlement Support Center (CWS/RSC) at the same address.
For general information and processing criteria please see the Department of State website and in the Refugee section on the USCIS Website which can be found to your right under Related Links.

Filing Form I-601 and I-212 from Abroad

If you are abroad and otherwise approved to immigrate to the United States, but a Department of State Consular Officer found you ineligible to enter because of one or more grounds of inadmissibility for which a waiver may be available, you may apply for a waiver by filing Form I-601, Application for Waiver of Grounds of Inadmissibility.

If you left the United States voluntarily after being issued an order of deportation or removal, were deported or removed, or re-entered the U.S. unlawfully after previously accumulating more than one year of unlawful presence, you may apply for readmission to the U.S. by filing Form I-212, Application for Permission to Reapply for Admission Into the United States After Deportation or Removal. 

Where to File

On June 4, 2012, USCIS changed where waiver applications are filed. This will provide more efficient and consistent application processing, and allow you to track your case status online. You may also request an email or text message confirming receipt of your waiver by completing and attaching Form G-1145, E-Notification of Application/Petition Acceptance to your application.

Waiver applications and supporting evidence should be mailed directly to the USCIS Lockbox. You may find the address for the appropriate USCIS Lockbox in the form instructions, as well as in the USCIS website at:

Our office will process your application if you submitted it on or before June 4, 2012. 

Please see the policy memorandum, Exceptions for Permitting the Filing of Form I-601, Application for Waiver of Grounds of Inadmissibility, and any associated Form I-212, Application for Permission to Reapply for Admission into the United States After Deportation or Removal, at an International USCIS Offices, for more information.

I-601 Expedited Adjudication Requests

If you are sending your application to the USCIS Lockbox and believe you have extraordinary circumstances that are time-sensitive and compelling, you may attach a written request to have your application expedited at the time of filing.

If you have already submitted your application to the Lockbox, you can make an expedite request by either contacting the Nebraska Service Center (NSC) directly by email, or by calling the USCIS National Customer Service Center.

For information on how to contact the NSC and our National Customer Service Center, please visit the Contact Us page on the USCIS website. 

If you filed a Form I-601 with this office on or before June 4, 2012, and it is still pending, you may request that the USCIS office expedite adjudication of your application when there are extraordinary circumstances that are time-sensitive, compelling, and would require you to be in the U.S. sooner than would be possible if your application was processed under a normal time frame. A strong desire to immigrate to the United States as soon as possible is not by itself “extraordinary.”

You must deliver a written request to expedite adjudication to the USCIS Field Office Director. You must also provide evidence of the extraordinary and compelling circumstance.

If your request to expedite the adjudication of an I-601 waiver is approved, the USCIS office will notify you within 15 days of receipt of your request. If you do not receive a response within 15 days, then it is very likely that your request has been denied.

Please be aware that approval to expedite adjudication of an I-601 waiver application does not guarantee that you will be approved, but only that consideration and adjudication of the I-601 waiver application will be expeditiously handled. If additional evidence is required, the adjudication of your application may be delayed. You will receive a Request for Evidence if additional evidence is needed. If your request for expedited processing is denied, your waiver will be adjudicated within normal processing times.

Transportation Boarding Letters

DHS Customs and Border Protection (CBP) may issue transportation letters to Lawful Permanent Residents whose documents have been lost, stolen, or expired.  Please contact CBP directly at 254-20-3636525.

Fingerprints

U.S. Citizenship and Immigration Services USCIS Nairobi takes fingerprints for persons who are residents of Kenya and who are:

  • Active-duty members of the military or their spouses who are applicants for naturalization; 
  • Spouses of U.S. government employees serving overseas and other applicants for expedited naturalization residing overseas; 
  • Prospective adoptive parents who are filing from overseas; or
  • Applicants for Refugee Travel Documents.

Limited fingerprinting services may also be available to overseas applicants filing for U.S. immigration benefits who present an appropriate letter from a domestic USCIS office stating that fingerprints are required, or in compelling circumstances.  Please contact our office for additional information.

Last Reviewed/Updated: 10/10/2014