New USCIS.gov Features Improve Customer Service Online services updates provide greater case accessibility Fact Sheet
U.S. Citizenship and Immigration Services (USCIS) launched new web features designed to expand users’ access to their case information. As part of USCIS’s commitment to improve customer service, these enhancements include a new online inquiry tool and tailored case status information, as well as new features for Spanish-speaking customers available at USCIS.gov/espanol.
USCIS continues to advance its customer service enhancement goals through improved and expanded online services. Last summer, USCIS responded to President Barack Obama’s call for USCIS to improve its website to allow customers to more easily navigate the USCIS process in the immigration system and keep up-to-date with their case status. The agency completely redesigned USCIS.gov within 90 days, incorporating both internal and external stakeholder feedback. The redesign of USCIS.gov included the creation of the agency’s first ever Spanish language website.
USCIS strives to be at the forefront of providing improved customer service through one of the most visited websites in the federal government.
USCIS introduced the following four new features to USCIS.gov on July 30, 2010, as a part of its commitment to continuously improve customers’ access to the agency and give them accurate, up-to-date and comprehensive information about their files and cases.
Last Reviewed/Updated: 08/02/2010