The E-Verify program is a powerful, efficient, and accurate tool for employers to confirm that their employees are work-authorized. USCIS is constantly improving E-Verify to ensure that employers using it receive excellent customer-focused service and the most accurate information.
The results from each of the studies show that the E-Verify users have confidence in the system, find it straightforward to use and appreciate the amount of customer service they receive when using E-Verify.
Customer Satisfaction Surveys
Each year since 2011, E-Verify has engaged the American Customer Satisfaction survey to evaluate our customer’s satisfaction with use of E-Verify and our customer service. Each year, E-Verify receives scores that far exceed the government average.
Findings of the 2013 E-Verify User Survey Report - 2013
In 2013, the research firm Westat conducted a survey of recent E-Verify users to gather information on employers’ opinions and experiences with using the program. The study is part of an ongoing evaluation of E-Verify. The survey sample consisted of 2,819 employers randomly chosen from a list of 76,828 eligible employers in the E-Verify Transaction Database.
Below are the E-Verify User Survey Report, Key Findings, and Recommendation: