Tutorial Enhancement Ensures Users Are Up-To-Date On E-Verify Training (3/19/15)
E-Verify is taking steps to ensure that all system users are up-to-date with E-Verify training. If a user’s last log in was prior to December 6, 2010, thereby missing tutorials that have since been removed, the user will be prompted to retake the E-Verify tutorial lasting approximately 45 minutes. Users affected by this change MUST complete the tutorial before being allowed to review existing case data or enter new case data.
E-Verify System Enhancement (3/17/15)
E-Verify introduces a functional enhancement. When E-Verify experiences a system interruption, it will temporarily save the information entered for newly hired employees. In most instances the user will no longer have to reenter the case information after functionality is restored.In rare circumstances, the user may encounter the “Unable to Process” screen.If the user encounters that screen, then the user should reenter the case information. Learn more about E-Verify here.
E-Verify Employer and Employee Customer Support Enhancement (3/12/15)
On March 12, 2015 E-Verify launched enhanced telephony applications with improved interactive voice response (IVR) technology as well as intelligent call routing features for its E-Verify Employee and Employer service lines.
Callers will use their voice or touch tone phone to navigate to automated answers or a customer services representative. The IVR system was designed to shorten wait times and enhance customer service.
E-Verify Customer Support offers FREE live assistance Monday through Friday from 8:00 am EST to 5:00 pm local time, except on federal holidays.