If the E-Verify case has been closed, no action is required. The E-Verify system does not allow for corrections. Do not create a new case with the correct e-mail address.
If the case has not been closed in E-Verify, close the case by selecting the case closure statement ‘The case is invalid because the data entered is incorrect.’ After the case is closed, you may create a new case for the employee with the correct e-mail address.
National Customer Service Center
TDD for the Deaf and Hard of Hearing