Yes, if you are unable to create a case in E-Verify within three business days after the employee first starts work for pay, you must create a case as soon as possible. E-Verify will prompt you to enter the reason for the delay. You can either select one of the reasons provided or select ‘Other’ and enter the reason. Do not enter private or personal information when entering your reason.
National Customer Service Center 1-800-375-5283 TDD for the Hearing Impaired 1-800-767-1833