A TNC case result means that the information an E-Verify employer agent entered into E-Verify from an employee’s Form I-9 does not match Social Security Administration (SSA) and/or Department of Homeland Security (DHS) records, and needs to be resolved.
E-Verify identifies which agency is associated with the mismatch when the system provides the TNC results. An SSA TNC means that the information entered into E-Verify does not match SSA records. A DHS TNC means that the information entered into E-Verify does not match DHS records.
The employer must inform the employee of this result, in private, and allow them the option to contest the TNC, and if they choose to contest, provide the employee with a referral letter from the agency associated with the mismatch. The employee then has eight federal government workdays to contact that agency to resolve the mismatch. The employee continues to work while resolving the mismatch. For more information, review the E-Verify User Manual for E-Verify Employer Agents.