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  • General Questions
  • Technical Questions. E-mail our Webmaster if you are having an accessibility problem, difficulty navigating our site, want to report a broken link, or have some other technical question.

H-2A Visa Questions

General Questions: Chicago National Processing Center (NPC) via telephone on (312) 886-8000An image or via electronic mail at TLC.chicago@dol.gov (recommended).

H-2A Ombudsman: If you have tried the Chicago NPC helpdesk service option but still need help resolving a problem with an H-2A application or agricultural job order, you can ask the H-2A Ombudsman’s Program for help by submitting an inquiry or request using one of the following options:

Electronic Mail (recommended): H2A.Ombudsman@dol.gov provides a direct, paperless submission of requests for assistance to the H-2A Ombudsman Program. http://www.foreignlaborcert.doleta.gov/h-2a_ombudsman_program.cfm

Important Note: When contacting the H-2A Ombudsman Program for help, please make sure to include your H-2A Case Number and include copies of important documentation or other paperwork you submitted to or received from the Chicago NPC. Please do not send original documents. If you are inquiring about an agricultural job order, please make sure to include the Job Registry Record ID, which is available on the iCERT System’s public job registry.

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H-2B Visa Questions

General Questions: Chicago NPC via telephone on (312) 886-8000An image or via electronic mail at TLC.chicago@dol.gov (recommended).

If you have tried the Chicago NPC helpdesk service option but still need help resolving a problem with an H-2B application or job order, you can ask the H-2B Ombudsman's Program for help by submitting an inquiry or request using one of the following options:

Electronic Mail (recommended): H2B.Ombudsman@dol.gov provides a direct, paperless submission of requests for assistance to the H-2B Ombudsman Program. http://www.foreignlaborcert.doleta.gov/h-2b_ombudsman_program.cfm

Important Note: When contacting the H-2B Ombudsman Program for help, please make sure to include your H-2B Case Number and include copies of important documentation or other paperwork you submitted to or received from the Chicago NPC. Please do not send original documents.

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Department of Homeland Security

The Department of Homeland Security is responsible for the approval of all immigrant and nonimmigrant petitions, the authorization of permission to work in the United States, the issuance of extensions of stay, and change or adjustment of an applicant's status while the applicant is in the United States. More information is available at http://www.dhs.gov/topic/overview.

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USCIS

General Information:

  • Web page: The EIR initiative created the “Entrepreneur Pathways” Web page to inform entrepreneurs about the immigration process and allow entrepreneurs to engage with USCIS on issues related to entrepreneurs. 
  • Telephone:  You may also call the National Customer Service Center at 1-800-375-5283An image (toll-free), or 1-800-767-1833An image (TDD for the hearing impaired).

Specific Case Inquiries:

  • How far am I the USCIS application process?

Visit My Case Status to check the status of their case online.

  • May I schedule an appointment at my local USCIS office?

If you have an immigration issue that is best handled by a trained USCIS Immigration Officer, the InfoPass Web portal allows applicants and petitioners to schedule for an appointment to speak with a USCIS officer.

  • Where can I find out more about processing times for different visa types?

USCIS publishes information about goals for typical processing times for different visa types.  https://egov.uscis.gov/cris/processTimesDisplay.do

  • How do I contact USCIS if my case is outside of anticipated processing times?

If the processing of your case is beyond posted processing times, you may contact USCIS through the internet via e-Request. You may always contact the USCIS National Customer Service Center at 1-800-375-5283An image or 1-800-767-1833An image (TTY).

USCIS  Ombudsman:
Individuals or employers who have exhausted all USCIS customer service options but still need help resolving a problem with an application or petition can request the assistance of DHS headquarters by contacting the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) and completing Form DHS-7001, Case Problem Assistance Worksheet, found at www.dhs.gov/cisombudsman, or by filing a case problem online.

The CIS Ombudsman is an independent, confidential, and impartial resource located in DHS headquarters, and there is no fee for assistance provided by the office. The completed worksheet and any supporting documentation can be submitted online (preferred method) or by email, fax, or postal mail: Online case-problem assistance requests are preferred: https://cisomb.dhs.gov/oca/form7001.aspx

Website: www.dhs.gov/cisombudsman

Email: cisombudsman@hq.dhs.gov

Phone: 202-357-8100An image

Toll-Free Phone: 855-882-8100An image

Fax: 202-357-0042An image

Mail: Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Attn: Case Assistance
Mail Stop #0180
Washington, DC 20528-0180
 

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U.S. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO)

For complaints and concerns about ICE policies, programs, and operations, including ICE civil enforcement priorities, immigration detention, or ICE actions involving U.S. citizens, contact your local Public Advocate Field Liaison or the ERO Community Outreach (formerly the Public Advocate) to directly address your concern.

Contact a Public Advocate Field Liaison

In the field there are 24 Public Advocate field liaisons, which correspond to ICE ERO’s 24 Field Offices located throughout the United States. All concerns or questions regarding ICE practices, policies and/or programs should first be directed to the local field liaison. These dedicated liaisons are in the best position to directly resolve issues and concerns regarding ERO practices, policies, and procedures on a local level. To find the local Public Advocate liaison in your area, use the map at this link to contact one of our 24 field liaisons: http://www.ice.gov/contact/

U.S. Customs and Border Protection (CBP)

For complaints about the CBP customs clearance and immigration inspection process at ports of entry and customs processing of international trade:

  • In person: Supervisors are available to address travelers’ and importers’ concerns at every air, land, and sea port of entry. If you have a concern about your customs clearance or immigration inspection while it is happening, ask to speak to a supervisor.
  • CBP’s Comment Card Program allows travelers to rate their experience during their CBP processing. Comment cards are given to all air and sea travelers who undergo a secondary examination, and all travelers who are subjected to a physical search.
  • Online: Complaints may be filed online at: http://www.CBP.gov. On the home page, click on the Questions/Complaints tab and follow the instructions provided. Further information about the online complaints system is available at www.cbp.gov, under “Questions/Complaints,” or at: https://help.cbp.gov/app/answers/detail/a_id/1160/kw/complaint.
  • Other Websites:
  • By phone: Complaints may be reported by calling the CBP INFO Center. For domestic calls, the toll-free number is 877-227-5511An image. For international and/or local calls, the number is 703-526-4200An image. The TTY number is 866-880-6582An image. In addition, you may contact the port of entry or Border Patrol sector directly and ask to speak with a supervisor. CBP will make a record of all calls in a complaint tracking database. If your complaint cannot be resolved over the phone, CBP will refer it for additional review and resolution.

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Transportation Security Administration (TSA)

  • In person: Some airports are staffed with a local TSA Customer Service Manager who is available to address travelers’ concerns. To contact this representative if you have concerns about your TSA inspection, travelers may ask any TSA officer at the airport.
  • By phone, email, or online: TSA Customer Service Managers may also be contacted online by completing a feedback form on TSA’s Talk to TSA Web page https://apps.tsa.dhs.gov/talktotsa. After leaving your feedback, it will be sent directly to the person in charge of TSA customer service at the airport on which you are commenting. If you ask for a response, you will receive one.
  • Travelers may also contact the TSA Contact Center for answers related to a variety of topics related to TSA programs and policies. Complaints, compliments, requests for information and suggestions are recorded and directed as appropriate within TSA headquarters. The TSA Contact Center can be reached by telephone, email, or postal mail, and more information can be found at www.tsa.gov.
  • Phone: 866-289-9673An image
  • Email: TSA-ContactCenter@tsa.dhs.gov
  • Mail: Transportation Security Administration
    601 South 12th Street, TSA-1
    Arlington, VA 20598

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Department of State

The U.S. Department of State's Business Visa Center (http://travel.state.gov/content/visas/english/business/business-visa-center.html) or the local U.S. embassy or consulate can assist with business visas. Every U.S. embassy and consulate is listed at http://usembassy.state.gov. The type of visa required to enter the United States is defined by immigration law, and relates to the purpose of travel. Questions about what aspects of immigration law and regulation are applicable in certain cases can be directed to the State Department's Office of Visa Services, Public Inquiries Section: (202) 663-1225An image or by FAX at (202) 663-3899An image. The callers are provided with a selection of pre-recorded information and the ability to talk to a visa specialist during business hours. 

About Visa Services – Contact Us

http://travel.state.gov/visa/about/how/how_1463.html

Phone numbers and contact emails

Visa Information and Assistance - The recommended first source of information regarding visa matters is our internet site at http://travel.state.gov.

Contacting U.S. Embassies and Consulates – For case-specific inquiries, you may contact the U.S. embassy or consulate processing your visa application for information regarding your case. Visit www.usembassy.gov for U.S. embassy and consulate contact information. 

Contacting Visa Services - Information is available to the public by telephone at the Visa Services, Public Inquiries Division at (202) 663-1225An image. Important Notice: Effective Monday, September 9, 2013 at 8:30 a.m., the new telephone number for the Public Inquiries Division will be (202) 485-7600An image. The caller is provided with a selection of pre-recorded information and the ability to talk to a visa specialist from 8:30 a.m. 5 p.m.. Persons desiring information about a specific visa applicant please be advised that immigration law provides specific prohibitions about providing case specific information to third parties. Before calling with a visa inquiry, we request that you carefully review this website and also the Embassy Consular website abroad. NOTE: The Public Inquiries Division is not able to accept visa inquiries by Fax.

Important Telephone Numbers and Email Addresses

For inquiries about visa cases and the application process call: 202-663-1225An image. Important Notice: Effective Monday, September 9, 2013 at 8:30 a.m., the new telephone number for the Public Inquiries Division will be reached at (202) 485-7600An image

For inquiries by U.S. companies and organizations needing business (B-1) visitor visa information only, e-mail: businessvisa@state.gov or call: 202-663-3198An image. Important Notice: Effective Monday, September 9, 2013 at 8:30 a.m., the new telephone number for the Business Visa Center will be (202) 485-7675An image

For inquiries about F-1 or M-1 student visas, or about J-1 exchange visitor visas, please contact our Student/Exchange Visitor Visa Center at: fmjvisas@state.gov.

For information about pending applications for Waiver of Foreign Residence Requirement, applicants should see the online J waiver status.

To reach the National Visa Center (Immigrant visa inquiries, including assistance regarding the new DS-260 Online Immigrant Visa Application) call: 603-334-0700An image (7 a.m. to 12 p.m.) or email: NVCINQUIRY@state.gov.

To reach the Kentucky Consular Center (Diversity Visa inquiries) call : 606-526-7500An image (7:30 a.m. to 4 p.m.).

Student Visa Information:

  • General Student and Exchange Visitor Program (SEVP) questions: Please e-mail sevp@ice.dhs.gov or call the Student and Exchange Visitor Program Response Center at 703-603-3400An image between the hours of 7 a.m. and 5 p.m., except holidays.
  • I-901 Student and Exchange Visitor Information System (SEVIS) fee questions and payment issues: Visit the Form I-901 section of the SEVP website, then send an e-mail to fmjfee.sevis@ice.dhs.gov or call the I-901 SEVIS fee hotline at 212-620-3418An image.
  • Form I-515A, "Notice to Student or Exchange Visitor," issues: Send an email to sevis.I-515@ice.dhs.gov.
  • Student questions: Contact the principal designated school official or designated school official listed on your Form I-20, "Certificate of Eligibility for Nonimmigrant Student Status."
  • Exchange visitor questions: Contact the responsible officer or alternate responsible officer listed on your Form DS-2019, "Certificate of Eligibility for Exchange Visitor (J-1) Status."
  • SEVIS technical help: Call the SEVIS help desk at 800-892-4829An image between 8 a.m. and 8 p.m. or email sevishelpdesk@hp.com.
  • Initial school certification questions: Please call 703-603-3591An image or email schoolcert.sevis@ice.dhs.gov. Please note: This e-mail address may only be used for school officials with a pending Form I-17, "Petition for Approval of School for Attendance by Nonimmigrant Student." If you have not yet applied, please contact sevp@ice.dhs.gov.
  • Form I-17 update questions: Please e-mail update.sevis@ice.dhs.gov. Please note: This is for any questions related to updating your Form I-17.
  • Recertification questions: Please e-mail recert.sevis@ice.dhs.gov. Please note: This is for any questions related to recertification.
  • DMV/driver's license or SSA/Social Security number questions: Please review our fact sheet for common issues, troubleshooting and SEVP contact information.

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Select USA

SelectUSA is the U.S. federal initiative to promote business investment in the United States. For business investors seeking assistance with visa applications, SelectUSA’s ombudsman service may be able to help navigate federal rules and regulations. Please visit www.SelectUSA.gov  for more information. An investor may contact SelectUSA directly through info@selectusa.gov or +1-202-482-6800An image.

BusinessUSA

BusinessUSA offers small businesses, entrepreneurs, and exporters a Web-based tool to quickly connect businesses to the services and information relevant to them, regardless of where the information is located or which agency's website, call center, or office they go to for help. For more information, visit www.businessusa.gov.  

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Small Business Administration

The U.S. Small Business Administration (SBA) was created in 1953 as an independent agency of the federal government to aid, counsel, assist and protect the interests of small business concerns, to preserve free competitive enterprise and to maintain and strengthen the overall economy of our nation. Since its founding, the U.S. Small Business Administration has delivered millions of loans, loan guarantees, contracts, counseling sessions and other forms of assistance to small businesses.

US Small Business Administration
409 3rd St, SW
Washington DC 20416

SBA’s Ombudsman’s Office
The National Ombudsman's mission is to assist small businesses when they experience excessive or unfair federal regulatory enforcement actions, such as repetitive audits or investigations, excessive fines, penalties, threats, retaliation or other unfair enforcement action by a federal agency.

Complaints or Comments

The National Ombudsman receives comments from small business concerns and acts as a liaison between them and federal agencies. Comments received from small businesses, are forwarded to federal agencies for a high level review and federal agencies are requested to consider the fairness of their enforcement action.

A copy of the agency's response is sent to the small business owner by the Office of the National Ombudsman. In some cases, fines have been lowered or eliminated and decisions changed in favor of the small business owner.

To file a comment or complaint online please visit the Federal Agency Comment form on the Office of the Ombudsman's Web page.

If you would like to complete a form to fax or mail, cplease visit the Office Of the Ombudsman's Web page to print a blank Comment form.

Office of Ombudsman
409 3rd Street, S.W. Suite 7125
Washington, DC 20416
United States
Fax: 202 481 5719
TTY/TTD: 800-877-8339An image
Toll Free: 888-734-3247An image
 

Small Business Administration’s Office of Advocacy-

Advocacy is an independent voice for small business within the federal government and is the watchdog for the Regulatory Flexibility Act (RFA). Advocacy advances the views and concerns of small business before Congress, the White House, the federal agencies, the federal courts and state policy makers. Advocacy is a source for small business research. Advocacy’s attorneys also work within the government to enforce the RFA, which requires federal agencies to determine the impact of their proposed rules on small entities, to consider alternatives that minimize small entity impacts while still meeting regulatory goals, and to make their analyses available for public comment. Our Regulatory Alerts Web page highlights notices of proposed rulemaking that may significantly affect small entities; small business should contact Advocacy to make their voices heard about proposed rules that affect their interests.  
 

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Non-Federal Sources for Business Visa Assistance:

  1. The American Immigration Lawyers Association (AILA) maintains a searchable database of immigration attorneys across the United States at www.aila.org.
  2. State and local government officials may be able to assist with aspects of doing business in the United States, including travel. SelectUSA maintains a list of designated liaisons in the governors offices of each U.S. state, territory, and the District of Columbia. It is available at http://selectusa.commerce.gov/contacts
  3. Private-sector service providers regularly publish guides on doing business in the United States. These guides that may discuss visa-related information as part of opening and expanding a business in the United States. Links to a some of these such guides are available at http://selectusa.commerce.gov/resources.

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