Official Website of the United States Department of Homeland Security
  • You are not required to take any further action after receiving a mismatch from Self Check but resolving a DHS mismatch now gives you the peace of mind that your employment eligibility records are in order. 
  • If you wish to resolve a DHS mismatch, you would need to call DHS. The guidance titled “Notice of Mismatch” provides a set of detailed steps on how to do so and it will be provided to you selected to follow up on your potential mismatch. 
  • Users who receive a DHS mismatch can contact a DHS call center, 855-804-0296 for service between 8:00 am to 8:00 pm Eastern Time.
Last Reviewed/Updated: 
03/01/2012
  • You are not required to take any further action after receiving a mismatch from Self Check but resolving an SSA mismatch now gives you the peace of mind that your employment eligibility records are in order. 
  • If you wish to resolve an SSA mismatch, you would need to visit an SSA office with the “Notice of Mismatch” generated by Self Check. It provides a set of detailed steps on how to follow up on your potential mismatch.
  • You should not contact the Social Security Administration about Self Check unless you have received an SSA mismatch.
Last Reviewed/Updated: 
02/09/2012

A mismatch from Self Check does not mean that you are not authorized to work in the United States and may be caused by several different situations.

  • You may have entered information incorrectly. 
  • You may have changed your name recently. 
  • If you naturalized or changed your immigration status recently, you may need to wait up to a few weeks for Self Check to accurately reflect the change.
  • There is an unforseen problem with your SSA or DHS record.
  • You are not authorized to work in the United States.
Last Reviewed/Updated: 
02/09/2012

Be sure to enter your name consistently on your identity documents and government records. If you use different versions or spellings of your name in various records, it may cause a mismatch.

If your name changes, you must update your records with the Social Security Administration. If your immigration status changes you should update your Social Security Administration records.

Last Reviewed/Updated: 
02/09/2012