|Proof We Received Your Application||Checking Your Case Status||Request for Evidence (RFE) or a Notice of Intent to Deny (NOID)|
|Fee Waivers||Change of Address||Missing Information|
|General Information||Withdrawing an Application or Petition||Assembling Your Application Package|
In all cases, we will mail you a Form, I-797C, Notice of Action, receipt notice that shows your receipt number and the office processing your case.
We will send you an e-Notification if you complete Form G-1145 and clip it to the front of your application package.
If you mailed your application to a Lockbox facility more than 30 days ago and have not received a receipt notice, please:
If your file is rejected, we will send you a rejection notice. If you filed your application with a valid Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, we will return it to the attorney or representative on file and send a rejection notice to both you and your attorney or representative.
If you have questions about your rejected application, we encourage you to contact us by email before you re-file at Lockboxsupport@uscis.dhs.gov.
Use Case Status Online to check the status of your case. You will need your receipt number.
You may also call the National Customer Service Center at (800) 375-5283.
To request a refund:
Do not contact a Lockbox facility about a refund.
Write to the USCIS service center or field office processing your case to withdraw your application or petition.
Do not send your request to a Lockbox facility as your case is no longer with the Lockbox.
If you have received an RFE or NOID, send your response to the office that requested the information, which is usually the service center or field office processing your case.
Never send these items to a Lockbox facility as your case is no longer with the Lockbox – you may miss important response deadlines by sending your response to the wrong location.
U.S Department of Homeland Security
Citizenship and Immigration Services
Attn: Change of Address
1344 Pleasants Drive
Harrisonburg, VA 22801
Please pay close attention to filing instructions to avoid mailing your application to the wrong location.
We will forward most applications to the correct location. If we are unable to forward your application, we will return it to you to re-file.
It is important that you complete the entire form and submit the initial evidence listed in the form instructions. Each form has certain fields that are required to process our business rules, calculate the correct fee, and determine your reason for filing. We will accept your application if you:
However, even if information is not required to initially accept your form, missing information could delay the adjudication process.
The Lockbox service provider will sort your application in the correct processing order; however, we recommend assembling your package as follows:
This page can be found at: http://www.uscis.gov/lockboxtips
National Customer Service Center
TDD for the Deaf and Hard of Hearing