e-Filing Tips and Frequently Asked Questions
Do not submit your application more than once. Your credit card or bank account will be charged each time, and USCIS does not refund payments due to customer error.
Do not resubmit your e-Filing application if you:
If unsure, wait two business days and check with your bank or credit card merchant.
Submitting Your e-Filed Form
After e-Filing Your Form
The forms available in e-Filing can change. Check our main e-Filing page for the latest information.
No refunds or returns will be honored for user errors or in the event of an application cancellation or withdrawal request. All requests for refunds must go through USCIS. A refund is issued in the event USCIS does not meet the guaranteed 15 calendar day processing period for premium processing, under the specified conditions pursuant to Section 103.2 or Title 8 or due to a USCIS error (as identified in the CFR Section 103.7). There is a charge in the amount of $30.00 imposed on the Payor of the filed application if the total amount due cannot be honored on the bank or cardholder on which the funds are drawn. This charge is separate from any other bank or credit card penalty charges that may be imposed by the issuing Payor bank or credit card merchant.
To establish your account, access the USCIS e-Filing log in and follow the instructions. We collect your name, organization (if applicable), user ID, password, password hint and hint response, email address, physical address, telephone number, and date of birth. We also collect information based on the form you are filing.
You can read a detailed e-Filing privacy impact assessment on our website.
For security reasons, USCIS cannot reset your password. If you forgot your password, use the Forgotten Password link to set a new password.
The e-Filing system will temporarily lock your account after three unsuccessful login attempts. You must wait thirty minutes to try to log in again if your account is locked.
If you still can’t log in, we recommend starting over and opening a new e-Filing account. This will not affect any applications you already filed.
Credit/Debit Card: We accept American Express, Discover, MasterCard, or Visa. If using an American Express credit card, you will be asked for the card’s security indicator, a three or four digit number on the front or back of your credit card.
Electronic Transfer of Funds from a Checking or Savings Account: You will need your bank account and bank routing number. Your bank’s 9-digit routing number is on the bottom left corner of your checks and is set off by colons (Example: 123456789). Some banks and credit unions may not allow electronic payments directly from your account. Contact your financial institution if you have questions.
Submitting Your e-Filed Form
The following forms can be e-Filed concurrently:
Once you have filed the first form, e-Filing will display other applications you can file concurrently. You must pay all filing fees due for concurrently filed forms.
If USCIS requires you to file two forms at the same time, you must file them either by mail or by e-Filing (if available), but not a combination of the two methods.
e-Filing will display a Confirmation Receipt Number, a link to a PDF version of the form you filed, and a Confirmation Receipt Notice. Within 10 days of filing, we will also mail you a Form I-797, Notice of Action, which lists your Confirmation Receipt Number.
If you did not receive a Confirmation Receipt Number, do not re-file until you verify with USCIS that your application was not submitted. If we collected the fee, your form was filed successfully. Check with your credit card merchant or bank at least two business days after you file. You can also call the National Customer Service Center (NCSC) at 1-800-375-5283.
Yes. You may use this receipt number to check your Case Status Online.
It begins with one of the following prefixes: EAC, LIN, MSC, SRC, or WAC, depending on where your case was assigned.
After you pay the application fee, e-Filing will display your Confirmation Receipt Number. Write down the number. Click the "FINISH" button to generate a PDF.
e-Filing will generate the notice in PDF format. You can then print and/or save the notice to your computer.
After e-Filing Your Form
Call the NCSC at 1-800-375-5283. If you have your receipt number, please have it available when you call.
The form instructions list the required documents. Send the documents within seven (7) days to the address in the Confirmation Receipt Notice. Include a copy of the Confirmation receipt notice. Do not include a copy of the e-Filed application.
You must send your supporting documentation to the address indicated on your e-Filing Confirmation Receipt Notice.
You must mail the supporting documents within seven (7) days to the address in the Confirmation Receipt notice. If we do not receive these documents, we will send you a Request for Evidence (RFE). If you do not respond to the RFE timely, we will deny your request as abandoned and will not refund your filing fees.
Send a written request to the Service Center processing your application. You alsomay call NCSC at 1-800-375-5283 to obtain this address.
Please Note: We will not refund your filing fees when you withdraw your form.
The table below indicates the photograph and biometrics requirements for e-Filed forms only:
Last Reviewed/Updated: 11/27/2013