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e-Filing Tips and Frequently Asked Questions

Avoid immigration scams.  e-File directly with USCIS by using the USCIS e-Filing log in

Do not submit your application more than once. Your credit card or bank account will be charged each time, and USCIS does not refund payments due to customer error.

Do not resubmit your e-Filing application if you:

  • Received a Confirmation Receipt Number; or
  • Submitted your payment information. 

If unsure, wait two business days and check with your bank or credit card merchant.

Getting Started

 Submitting Your e-Filed Form

 After e-Filing Your Form

 Getting Started

Which forms can be e-Filed?

The forms available in e-Filing can change. Check our main e-Filing page for the latest information.

Can I request a fee waiver?

No, you can’t request a fee waiver using e-Filing.  If you need a fee waiver,please file a paper application.

What is your refund policy?

No refunds or returns will be honored for user errors or in the event of an application cancellation or withdrawal request. All requests for refunds must go through USCIS. A refund is issued in the event USCIS does not meet the guaranteed 15 calendar day processing period for premium processing, under the specified conditions pursuant to Section 103.2 or Title 8 or due to a USCIS error (as identified in the CFR Section 103.7). There is a charge in the amount of $30.00 imposed on the Payor of the filed application if the total amount due cannot be honored on the bank or cardholder on which the funds are drawn. This charge is separate from any other bank or credit card penalty charges that may be imposed by the issuing Payor bank or credit card merchant.

How do I create an account to e-File?

To establish your account, access the USCIS e-Filing log in and follow the instructions.  We collect your name, organization (if applicable), user ID, password, password hint and hint response, email address, physical address, telephone number, and date of birth.  We also collect information based on the form you are filing. 

You can read a detailed e-Filing privacy impact assessment on our website.

I forgot my password. What should I do?

For security reasons, USCIS cannot reset your password. If you forgot your password, use the Forgotten Password link to set a new password.

The e-Filing system will temporarily lock your account after three unsuccessful login attempts. You must wait thirty minutes to try to log in again if your account is locked. 

If you still can’t log in, we recommend starting over and opening a new e-Filing account. This will not affect any applications you already filed.

What payment types do you accept?

Credit/Debit Card:  We accept American Express, Discover, MasterCard, or Visa. If using an American Express credit card, you will be asked for the card’s security indicator, a three or four digit number on the front or back of your credit card.

Electronic Transfer of Funds from a Checking or Savings Account: You will need your bank account and bank routing number. Your bank’s 9-digit routing number is on the bottom left corner of your checks and is set off by colons (Example: 123456789). Some banks and credit unions may not allow electronic payments directly from your account. Contact your financial institution if you have questions.

Submitting Your e-Filed Form 

Can I file several forms at the same time (concurrently)?

The following forms can be e-Filed concurrently:

  • Form I-131 for multiple family members.
  • Forms I-821 and I-765 must be filed together (file the Form I-821 first).

Once you have filed the first form, e-Filing will display other applications you can file concurrently. You must pay all filing fees due for concurrently filed forms.

If USCIS requires you to file two forms at the same time, you must file them either by mail or by e-Filing (if available), but not a combination of the two methods.

How do I know if my form was successfully filed?

e-Filing will display a Confirmation Receipt Number, a link to a PDF version of the form you filed, and a Confirmation Receipt Notice.  Within 10 days of filing, we will also mail you a Form I-797, Notice of Action, which lists your Confirmation Receipt Number. 

If you did not receive a Confirmation Receipt Number, do not re-file until you verify with USCIS that your application was not submitted.  If we collected the fee, your form was filed successfully.  Check with your credit card merchant or bank at least two business days after you file. You can also call the National Customer Service Center (NCSC) at 1-800-375-5283. 

Is the e-Filing Confirmation Receipt Number the same as a USCIS receipt number? 

Yes. You may use this receipt number to check your Case Status Online.

It begins with one of the following prefixes: EAC, LIN, MSC, SRC, or WAC, depending on where your case was assigned. 

How do I save and print my e-Filing Confirmation Receipt Notice?

After you pay the application fee, e-Filing will display your Confirmation Receipt Number. Write down the number. Click the "FINISH" button to generate a PDF. 

e-Filing will generate the notice in PDF format.  You can then print and/or save the notice to your computer.  

My case status displays as “Action Needed” on the My Forms screen. 

  • Do not re-file. Follow these instructions: 

  1. Select View/Edit/Delete for more information and instructions.
  2. If this does not fix the issue, wait two business days and check with your credit card merchant or bank to see if we collected the fee.
  3. Then call the NCSC at 1-800-375-5283. Tell the representative your e-Filed case is in “Action Needed” Status.

 I received a “System Busy” message after I submitted payment. 

  • Do not re-file until you verify with USCIS that your application was not submitted.
  • Did you receive a receipt notice number?
    • If yes, your application was successfully submitted and you will receive a Form I-797, Notice of Action, within 10 days.
    • If no, wait two business days and check with your credit card merchant or bank to see if we collected the fee. If payment was collected, your application was successfully submitted, and you will receive a Form I-797, Notice of Action, within 10 days.
    • If we did not collect payment, call the NCSC at 1-800-375-5283 to verify your application was not submitted. 

My system failed after I clicked the “Finish” button.

  • Do not re-file until you verify with USCIS that your application was not submitted
  • If you received a receipt number on the Confirmation Receipt notice screen before the system failure, your application was successfully submitted.
  • If you did not receive a receipt number, wait two business days and check with your credit card merchant or bank to see if we collected the fee. If payment was collected, you will receive a Form I-797, Notice of Action, within 10 days.

After e-Filing Your Form

How can I check case status?

  • Check Case Status Online using your receipt number. It may take up to 72 hours for your e-Filed case status to be available online; or,
  • Call the National Customer Service Center (NCSC) at 1-800-375-5283. 

What information will I need when calling the National Customer Service Center about a problem e-Filing my application?

  • Your full name (or Payor’s full name if the fees were paid by a person other than you);
  • Payment type;
  • Form type;
  • Date/time you filed; and,
  • Whether or not payment was collected.

 I did not receive a Form I-797, Notice of Action. What do I do?

Call the NCSC at 1-800-375-5283.  If you have your receipt number, please have it available when you call. 

What supporting documentation do I need to submit after I e-File my application? 

The form instructions list the required documents. Send the documents within seven (7) days to the address in the Confirmation Receipt Notice.  Include a copy of the Confirmation receipt notice. Do not include a copy of the e-Filed application. 

Where do I send my supporting documentation?

You must send your supporting documentation to the address indicated on your e-Filing Confirmation Receipt Notice. 

What will happen if I don’t mail the supporting documents? 

You must mail the supporting documents within seven (7) days to the address in the Confirmation Receipt notice.  If we do not receive these documents, we will send you a Request for Evidence (RFE).   If you do not respond to the RFE timely, we will deny your request as abandoned and will not refund your filing fees. 

How do I withdraw my application? 

Send a written request to the Service Center processing your application. You alsomay call NCSC at 1-800-375-5283 to obtain this address. 

Please Note: We will not refund your filing fees when you withdraw your form.   

Are photographs or fingerprints (biometrics) required for my e-Filed submission?

The table below indicates the photograph and biometrics requirements for e-Filed forms only:  

FormPhotographs Needed?Biometrics Required? (Fingerprints and Photographs)
Form I-90, Application to Replace Permanent Resident CardNo

Yes. We will send you an appointment notice. Bring these items to your appointment:

  • Biometrics appointment notice
  • Government-issued photo identification (e.g., driver’s license, military ID, passport)
  • Your Permanent Resident Card or other proof of your status
Form I-765, Application for Employment AuthorizationNo

 

 

Yes. We will send you an appointment notice. Bring these items to your appointment:

  • Biometrics appointment notice
  • Government-issued photo identification (e.g., driver’s license, military ID, passport)
Form I-821, Application for Temporary Protected StatusNo

Yes. We will send you an appointment notice. Bring these items to your appointment:

  • Biometrics appointment notice
  • Government-issued photo identification (e.g., driver’s license, military ID, passport)
All other e-Filed FormsNoNo

 

Last Reviewed/Updated: 11/27/2013