If you cannot make it to your scheduled interview, it is very important that you contact USCIS before your scheduled interview date. You should submit a written request to reschedule with the Asylum Office. The Asylum Office will allow one rescheduling of your interview without a reasonable excuse, so long as the request to reschedule is be received at least 2 days before the scheduled interview date. All other written requests to reschedule must provide a reasonable excuse for not attending the interview. Otherwise, USCIS may dismiss or refer your NACARA application to an immigration judge or deny or close any pending asylum application
It is not possible to reschedule or discuss your case by telephone. All rescheduling requests must be made in writing to the Asylum Office that scheduled your interview.