\ afm \ Adjudicator's Field Manual - Redacted Public Version \ Chapter 2 Customer Service.
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Chapter 2 Customer Service.
2.1
Defining Customer Service for Adjudications
2.2
The Role of the Adjudicator in Customer Service: The Moment of Truth
2.3
Our Customers
2.4
Excellent Service in a Culturally Diverse Environment
2.5
Courtesy
2.6
Professional Service
2.7
Knowledgeable Service
2.8
Providing Courteous, Professional and Knowledgeable Service to Applicants with Disabilities
2.9
Providing Courteous, Professional and Knowledgeable Service to Upset Applicants.
2.10
Further Reading on Customer Service
References:
See paragraph 2.10.