USCIS values the feedback of our stakeholders and actively seeks their input in the development of policies and procedures. Please check this page often for various feedback opportunities.
March 19, 2014 - Barbaricum is a professional research firm that is contracted by USCIS to conduct customer satisfaction surveys and focus groups on behalf of U.S. Citizenship and Immigration Services (USCIS). USCIS customers may receive an email or phone call from Barbaricum asking them to provide feedback on their customer service and directing them to a survey on www.kinessissurvey.com. Please be assured that Barbaricum is authorized to conduct these surveys. Your feedback is extremely valuable and we appreciate you taking the time to participate in our surveys and focus groups. For more information, please contact the Public Engagement Division at firstname.lastname@example.org.
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The Public Engagement Division is always interested in hearing from you. Please email our Headquarters office to provide feedback on any of our engagements, areas of concern that are not currently being addressed by USCIS, or requests for additional information. Please do not email case-specific questions as this office is unable to provide specific answers or resolve issues.
Last Reviewed/Updated: 11/19/2014