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USCIS Idea Community

Promoting Change through Online Collaboration

U.S. Citizenship and Immigration Services (USCIS) is using a new online tool, called the USCIS Idea Community, to ask for your ideas and opinions on the services that we provide. The USCIS Idea Community is based on IdeaScale, an easy-to-use online platform for collecting opinions and ideas. This is known as online crowdsourcing and it is rapidly becoming a standard way for organizations to gain a deeper insight into communities and customer needs.

We encourage you to become a part of the USCIS Idea Community.  To join the conversation, all you need is an active email address. You’ll be able to create your own custom profile, comment on existing ideas, vote on ideas, or submit your own idea for discussion.

Current Campaign(s)

New Customer Service Tools Feedback

Thank you for volunteering to help us review new features at uscis.gov including myUSCIS! Please visit the myUSCIS website where you can navigate through the site, ask a question, search for an immigration option, then return here to share your feedback with us. Not sure what to tell us? Here are some ideas:

• What do you think of the overall look of the site?
• How easy or difficult was it to find information?
• When you asked a question, did the response answer your question?
• When you looked at a benefit, did you have more questions or did it tell you what you needed to know?
• Was the language friendly and welcoming? Was it easy to read?

We’ve already gotten a lot of great feedback and are reviewing comments about how to improve and expand myUSCIS as we prepare for the next phase. In the meantime, keep your comments and suggestions coming!

 

 Previous Campaign Summaries

Campaign DatesTitleCampaign Documents
July 2013Change of Address OnlineExecutive Summary
January 2014Unauthrorized Practice of Immigration Law (UPIL)Executive Summary

 

Last Reviewed/Updated: 05/12/2015