Chapter 4: InfoPass

A. InfoPass​ System​

In 2004, ​USCIS implemented a customer-friendly appointment system cal​led ​InfoPass​ in domestic field o​ffices nationwide. The ​InfoPass​ system, an Internet-based application, allows customers to self-schedule an appointment to visit a USCIS public information room to speak with an officer on a day and time of their choosin​g within a two​-​week timeframe. In addition, ​many of the USCIS overseas ​f​ield ​o​ffices have also recently implemented ​InfoPass​. ​InfoPass​ provides USCIS with an efficient and ​effective method of managing its workload and meeting ​customer demand​. ​InfoPass​ is a free service USCIS offers to its customers.​

B. Scheduling an ​InfoPass​ Appointment​

To schedule an appointment,​customers should visit ​the ​InfoPass​page ​on the ​USCIS website​.​C​ustomers ​who do ​not hav​e​ access to a computer may visit a USCIS ​f​ield ​o​ffice and schedule an appointment on an ​InfoPass​ kiosk.​USCIS officers ma​y assist ​customers with ​creating ​InfoPass​ appointments as needed​.​

The ​InfoPass​ scheduling menu provides the option of scheduling an appointment ​in ​one of twelve ​languages​:​

Arabic​;​

Chinese​;​

Creole​;​

English​;​

French​;​

Korean​;​

Polish​;​

Portuguese​;​

Spanish​;​

Tagalog​;​

Russian​;​ and​

Vietnamese.​