Q : What is the refund policy?
There are only two instances where any fees will be refunded by the Genealogy Program. They are:
1. When an Index Search Request provides a file number, the researcher uses that number to submit a Record Request with case ID (the prior index request), and the Genealogy Program is then unable to locate the file previously identified. The Genealogy Program will complete a Form G-266, Request for Refund of Fee, and notify the researcher accordingly.
2. When a G-1041 or G-1041A is submitted by postal mail and includes an overpayment of fee (for example, if someone submitted form G-1041 ($20) but attached a fee of $35. The Genealogy Program will process the request and complete Form G-266, Request for Refund of Fee, to cover the overpayment (in this example, $15). Please pay fees in the exact amount only.