The Ombudsman Liaison Unit (OLU) Information Room addresses issues and trends that have been identified by the OLU as topics of general interest. This page provides you with links to important information on these topics of interest.
The OLU wants to hear from you! As an agency, USCIS strives to provide the best possible experience for our customers. To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at OLUInquiries@dhs.gov. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them.
For case-specific inquiries, please refer to Case Status Online or contact the National Customer Service Center at 1-800-375-5283.