Customer Service Information

January 2012

U.S. Citizenship and Immigration Services Opens New Office in Queens
Grand Opening Marks New York City's Newest Full-Service Immigration Office
01/20/2012

August 2010

New USCIS.gov Features Improve Customer Service
Online service updates provide greater case accessibility
08/02/2010

New USCIS.gov Features Improve Customer Service
Online services updates provide greater case accessibility
Fact Sheet
08/02/2010

August 2008

USCIS Revises Filing Instructions for Petitions to Remove Conditions on Residence
Customers Will Use New Version of Form I-751 and File with the California or Vermont Service Center
08/25/2008

USCIS Establishes Genealogy Program
Fee-for-Service Program Replaces Lengthy FOIA Process
08/13/2008

July 2008

USCIS Harlingen Office Closes
Closure Due to Hurricane Dolly
07/28/2008

USCIS Continues Suspension of Premium Processing Service
07/09/2008

June 2008

USCIS Launches Online Service to Check Status of FOIA Requests
06/30/2008

USCIS Revises Instructions On Where To Submit Applications Previously Processed By Its Tijuana Field Office
06/27/2008

USCIS To Close Its Tijuana Field Office On July 3, 2008
Will Stop Accepting Applications Beginning June 20
06/18/2008

USCIS To Close Its Hong Kong Field Office On August 29, 2008
Will Stop Accepting Applications Beginning June 23
06/18/2008

USCIS In Des Moines Re-Opens After Evacuation Last Friday
06/16/2008

May 2008

USCIS to Revise Filing Instructions for Petition to Remove Conditions on Residence
Form I-751 to be filed with the California or Vermont Service Centers
05/23/2008

USCIS Settles Kaplan Class Action
SSI Beneficiaries can request expedited processing of Forms I-485 and N-400
05/15/2008

April 2008

USCIS Modifies Application for Employment Authorization
Previous Versions of Form I-765 Accepted until July 8, 2008
04/24/2008

USCIS Modifies Application For Employment Authorization
Previous Versions of Form I-765 Accepted Until May 9, 2008
04/15/2008

USCIS Updates Projected Naturalization Case Processing Time
Agency To Complete 36-percent More Naturalization Cases Than Last Year
04/02/2008

USCIS and FBI Release Joint Plan to Eliminate Backlog of FBI Name Checks
Partnership Establishes Series of Milestones To Complete Checks
04/02/2008

March 2008

USCIS Revises Filing Instructions for Petition for Alien Relative
Form I-130s to be filed with the Chicago Lockbox
03/21/2008

USCIS Announces Overseas Office Closings in Observance of Religious Holidays
03/17/2008

Statement by USCIS Director Emilio T. Gonzalez on Processing of Naturalization Applications
03/14/2008

Update: Biometric Changes For Re-entry Permits and Refugee Travel Documents
USCIS issues revised instructions for USCIS Form I-131
03/05/2008

February 2008

USCIS to Offer Free Copies of the Civics and Citizenship Toolkit to Organizations that Serve Immigrants (49KB PDF)
02/20/2008

January 2008

Naturalization Delays: Causes, Consequences and Solutions (203KB PDF)
January 17, 2008 - Emilio T. Gonzalez, Director, USCIS, testifed before the House Judiciary Committee, Subcommittee on Immigration, Citizenship, Refugees, Border Security and International Law, January 17, 2008
01/17/2008

USCIS Announces Improvements For E-Verify Telephone Assistance (41KB PDF)
01/08/2008

USCIS Extends Suspension of Premium Processing Service for Religious Workers (R-1) Nonimmigrant Visa Classification
01/04/2008

December 2007

November 2007

September 2007

August 2007

July 2007

USCIS Introduces New Educational Resource for Immigrants (28KB PDF)
07/02/2007

June 2007

New Application and Petition Fees Go Into Effect on July 30, 2007 (27KB PDF)
06/29/2007

USCIS Issues Service Center Receipting Update (34KB PDF)
06/28/2007

Update: USCIS Modifies Participation Requirement in District Office Rapid Adjudication (DORA) Pilot Program (52KB PDF)
06/21/2007

Task Force on New Americans Reports First Year Initiatives (35KB PDF)
06/12/2007

Fact Sheet: Task Force on New Americans (54KB PDF)
06/12/2007

Update: USCIS Reminds Customers of Correct Customer Service Phone Number (27KB PDF)
USCIS reminds its customers that the correct phone number for the National Customer Service Center (NCSC) is 800-375-5283.
06/08/2007

May 2007

Noticia actualizada de la USCIS: La USCIS advierte al público en general sobre el fraude migratorio y acerca de la ley de reforma migratoria propuesta (26KB PDF)
05/31/2007

April 2007

March 2007

February 2007

USCIS Launches New Track for Processing Freedom of Information Act (FOIA) Requests (41KB PDF)
02/28/2007

USCIS Reveals A New Look for Travel Booklets (107KB PDF)
02/15/2007

December 2006

November 2006

USCIS Announces Transfer of Form I-129F (K-3-spouse of U.S. Citizens only), Petition for Alien Fiance (39KB PDF)
Beginning October 23, 2006, USCIS National Benefits Center began transferring certain Form I-129Fs to the California Service Center and the Vermont Service Center, depending on the location of the related Form I-130
11/14/2006

USCIS To Expand Premium Processing Service (32KB PDF)
11/08/2006

October 2006

USCIS Reminds Applicants to Apply for Travel Documents for Holiday Travel Abroad Before the End of October (30KB PDF)
U.S. Citizenship and Immigration Service (USCIS) anticipates an unusually high volume of requests for advance parole and other travel documents this winter, given the occurrence of three major religious observances - Christmas, Hanukkah, and Hajj during the month of December. USCIS urges applicants needing a travel document (Reentry Permit, Refugee Travel Document, or Advance Parole) to file Form I-131, Application for Travel Document, before the end of October 2006.
10/18/2006

USCIS and Department of State Launch Joint Effort to Promote USCIS Immigrant Guide Overseas (26KB PDF)
To celebrate National Customer Service Week, U.S. Citizenship and Immigration Services (USCIS) has launched a joint effort with the Department of State to distribute the USCIS publication Welcome to the United States: A Guide for New Immigrants to immigrant visa recipients overseas.
10/05/2006

USCIS Reminds Applicants for Adjustment of Status and Other Benefits to Obtain Advance Parole Before Holiday Travel Abroad (31KB PDF)
U. S. Citizenship and Immigration Service (USCIS) reminds individuals with a pending application for adjustment of status to that of lawful permanent resident, a pending application for relief under section 203 of the Nicaraguan Adjustment and Central American Relief Act (NACARA 203), a pending asylum application, or an approved application for Temporary Protected Status (TPS), to obtain Advance Parole by filing Form I-131.
10/04/2006

September 2006

Public Notice: Case Transfer Update (34KB PDF)
As part of an ongoing effort to improve the quality and efficiency of customer service delivery, U.S. Citizenship and Immigration Services (USCIS) periodically shifts benefit processing work from one agency service center to another, in order to balance the overall workload with processing capacity.
09/29/2006

USCIS to Expand Premium Processing Service (40KB PDF)
U.S. Citizenship and Immigration Services (USCIS) announced today the addition of three new categories to the Premium Processing Service, which allows U.S. businesses to pay a $1,000 Premium Processing fee in exchange for 15-calendar-day processing of their case.
09/22/2006

August 2006

Improved Procedure for Reporting USCIS Processing Time of Immigration Benefit Applications on the USCIS Website (26KB PDF)
U.S. Citizenship and Immigration Services (USCIS) has improved the reporting procedure for processing times of immigration benefit applications located at the USCIS website.
08/25/2006

May 2006

USCIS Reminds Applicants for Adjustment of Status to Obtain Advance Parole Before Summer Travel Abroad (31KB PDF)
U. S. Citizenship and Immigration Service (USCIS) reminds individuals who have been granted Temporary Protected Status (TPS) and individuals with an application for adjustment of status to that of lawful permanent resident, an application for relief under section 203 of the Nicaraguan Adjustment and Central American Relief Act (NACARA 203), or an asylum application, that they must obtain Advance Parole by filing Form I-131, Application for Travel Document with USCIS before traveling abroad.
05/24/2006

April 2006

Public Notice: USCIS Closes Katrina Post Office Box at Texas Service Center (27KB PDF)
USCIS announced today that it is closing the Katrina Post Office Box at the Texas Service Center.
04/28/2006

Public Notice: USCIS Notifies Employers of Filing Changes (38KB PDF)
Due to an unusually large volume of receipts at the Service Centers during the first week of April, it is taking longer than expected for USCIS to enter cases into the system.
04/27/2006

USCIS Director Gonzalez, Senator Grassley Meet and Visit the USCIS Des Moines Office (39KB PDF)
United States Citizenship and Immigration Services (USCIS) Director Emilio Gonzalez met with Senator Chuck Grassley and employees of the local USCIS office today.
04/20/2006

USCIS Warns of Potential for Immigration Fraud (27KB PDF)
Although Congress has been debating immigration legislation, all customers should be advised that currently no temporary worker program exists for aliens unlawfully present in the United States.
04/07/2006

USCIS Alerta sobre Posibilidad de Fraude Migratorio (28KB PDF)
04/07/2006

USCIS Warns of Spoof H-1B Release (28KB PDF)
The Department of Homeland Security (DHS) and U.S. Citizenship and Immigration Services (USCIS) today announced the publication of Notices in the Federal Register designating a 12-month extension of Temporary Protected Status (TPS) for nationals of Honduras and Nicaragua until July 5, 2007.
04/03/2006

March 2006

USCIS Notifies Employers of Filing Changes (33KB PDF)
U.S. Citizenship and Immigration Services (USCIS) today announced changes to the filing procedure for two popular employer-sponsored immigration forms.
03/24/2006

December 2005

Statement: Receipts Issued from the California Service Center (CSC) (45KB PDF)
Some U.S. Citizenship and Immigration Services (USCIS) customers may receive a receipt or transfer notice from the California Service Center (CSC) for cases they filed with local District Offices in the USCIS Western, Central, or Eastern Region or with the National Benefits Center.
12/13/2005

November 2005

Follow-Up Message: USCIS Announces New Address Change Procedures for ABC Class Members (31KB PDF)
On August 5, 2005, U.S. Citizenship and Immigration Services (USCIS) notified class members of American Baptist Churches v. Thornburgh (ABC) through publication of a notice in the Federal Register that the ABC Project Post Office box in Washington, D.C will close.
11/30/2005

New Address Change Procedures for ABC Class Members (39KB PDF)
11/30/2005

FAQ: Interim Relief for Certain Foreign Academic Students Adversely Affected by Hurricane Katrina (119KB PDF)
On November 25, 2005. U.S. Citizenship and Immigration Services (USCIS) published a Federal Register Notice, which temporarily suspended the applicability of certain requirements related to on-campus and off-campus employment for a specifically designated group of F-1 students.
11/25/2005

USCIS Reminds Applicants for Adjustment of Status to Obtain Advance Parole Before Holiday Travel Abroad (30KB PDF)
U. S. Citizenship and Immigration Service (USCIS) reminds individuals with an application for adjustment of status to that of lawful permanent resident, an application for relief under section 203 of the Nicaraguan Adjustment and Central American Relief Act (NACARA 203), or an asylum application, that they must obtain Advance Parole by filing Form I-131, Application for Travel Document, with USCIS before traveling abroad.
11/02/2005

September 2005

USCIS To Accept DOL Printouts as Temporary Proof of Labor Certification (29KB PDF)
U.S. Citizenship and Immigration Services (USCIS) announced today that USCIS Service Centers will immediately begin accepting Department of Labor (DOL) printouts establishing the issuance of a labor certification (either a Form ETA-750 or a Form 9089) along with EB-2 (employment-based immigrant) petitions.
09/29/2005

USCIS Notifies I-90 Applicants of Process Change (46KB PDF)
Certain Applicants must file their applications at a Service Center/National Benefits Center
09/08/2005

August 2005

New Address Change Procedures For ABC Class Members (32KB PDF)
USCIS notified class members of American Baptist Churchs v Thornburgh (ABC) that the ABC Project Post Office box will close.
08/05/2005