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Welcome
What We Do
Our History
Find a USCIS Office
- International Offices
Budget, Planning & Performance
Career Opportunities
- Become a USCIS Employee
- Learn About USCIS
- Training and Career Development
- Understanding Pay and Benefits
- Frequently Asked Questions
Freedom of Information and Privacy Act (FOIA)
- Contracts
- FOIA Request Status Check
- FOIA Annual Reports
Electronic Reading Room
- Customer Service Resource Guide
Citizenship and Integration Grant Program
Report USCIS Misconduct
Contact Us
Directorates and Program Offices
- Administrative Appeals Office (AAO)
- Office of Citizenship
- Fraud Detection and National Security
- Office of Public Engagement
- Refugee, Asylum, and International Operations Directorate
- SAVE Program

Customer Service Reference Guide

This Customer Service Reference Guide provides information on the services provided by USCIS. This guide is a duplicate of the information used by the representatives at the National Customer Service Center to answer calls on our toll free numbers.

For information about a particular immigration benefit or service, please select the appropriate topic on the menu below.

If you have comments about the content of this guide please email us at uscis.webmaster@dhs.gov.

Getting Ready to File (326KB PDF)
Need to Order Form (21KB PDF)
Benefits for U.S. Citizens (1375KB PDF)
Benefits for Permanent Residents (1447KB PDF)
Nonimmigrants (1579KB PDF)
Refugees and Asylees (320KB PDF)
Filing for Permanent Residence based on Employment (202KB PDF)
Filing for Permanent Residence Based on a Family Petition (347KB PDF)
Employer Responsibility ( PDF)
Employment Authorization (140KB PDF)
Temporary Protected Status (540KB PDF)
Special Programs (233KB PDF)
Hiring a Foreign National for Short-Term Employment (1915KB PDF)
Helping a Foreign National Employee Get Permanent Resident Status (652KB PDF)
Treaty Traders and Investors (416KB PDF)

Last updated: 05/14/2010