USCIS Responses to Formal Recommendations
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The Ombudsman makes recommendations to USCIS on how to improve services, increase efficiencies, and provide a more meaningful experience for our customers. USCIS takes these recommendations seriously and reviews them thoroughly. Where possible, USCIS implements the Ombudsman’s recommendations; however, due to operational limitations or the priorities of the agency, USCIS may not implement a recommendation made by the Ombudsman. For more information on many of these topics, please visit the OLU Information Room.
April 2013
USCIS Response to CISOMB UAC Recommendations ( PDF)
Ensuring a Fair and Effective Asylum Process for Unaccompanied Children
04/18/2013
August 2012
USCIS Response to Recommendation 51 (2755KB PDF)
Response to Recommendation 51; Recommendations to Improve the Quality in Extraordinary Ability and Other Employment-Based Adjudications
08/31/2012
USCIS Response to Formal Recommendation 53 (927KB PDF)
Response to Recommendation 53, Recommendations Regarding U.S. Citizenship and Immigration Services's (USCIS's) Role in the Petition Information Management Service (PIMS)
08/16/2012
June 2012
USCIS Formal Response to Recommendation 52 ( PDF)
Response Recommendation 52, Recommendations to Improve the Quality of Responses to Inquiries from Individuals and Employers
06/25/2012
April 2012
USCIS Response to Formal Recommendation 49 (1784KB PDF)
Response to Recommendation 49, Employment Authorization Documents (EADs): Meeting the 90-Day Mandate and Minimizing the Impact of Delay on Individuals and Employers
04/17/2012
January 2012
USCIS Formal Response 50 (436KB PDF)
Response to Recommendation 50; Employment Authorization for Asylum
Applicants: Recommendations to Improve Coordination and Communication
01/04/2012
October 2011
USCIS Response to Formal Recommendation 48 (69KB PDF)
Response to Recommendation, 48 Deferred Action: Recommendations to Improve Transparency and Consistency in the USCIS Process
10/27/2011
July 2011
USCIS Response to Formal Recommendation 47 (149KB PDF)
Special Immigrant Juvenile (SIJ) Adjudications: An Opportunity for Adoption of Best Practices
07/15/2011
June 2011
USCIS Response to Formal Recommendation 46 (78KB PDF)
Customer Complaints: A Tool for Quality Customer Service and Accountability
06/06/2011
October 2010
USCIS Response to Formal Recommendation 45 (313KB PDF)
Response to Recommendation Regarding the Processing of Waivers of Inadmissibility
10/12/2010
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