Q1: What is USCIS ELIS?
A1: USCIS ELIS is a secure web-based system that allows immigration benefit seekers and their legal representatives to create an account and file benefit requests online.
Q2: Can parents and legal guardians create a USCIS ELIS account?
A2: Yes, the parent of a child younger than age 14 and legal guardians for incapacitated or severely disabled individuals can create a USCIS ELIS account and submit applications in the name of the child or incapacitated person. Parents and legal guardians must list themselves as the preparer of the application.
Q3: What happens if an ineligible person creates an online account and/or files an application in USCIS ELIS?
A3: USCIS will adjudicate all applications submitted in USCIS ELIS. If you are not eligible for the benefit requested, USCIS will deny your request and will not refund the fees.
Q4: How are applicants and cases identified in USCIS ELIS?
A4: USCIS ELIS creates a unique account identification number for all users after they file a benefit request in USCIS ELIS. USCIS ELIS then assigns a case number (e.g., Case ID 123-456-789) that replaces the receipt number.
Q5: I can’t fit my full name in my USCIS ELIS application. What should I do?
A5: If your name is longer than 40 characters, please include your full name in the “Additional Information” field on the bottom of most pages.
Q6: How do I ask USCIS to withdraw my applicant still pending in USCIS ELIS?
A6: You can withdraw your application by uploading and submitting a withdrawal request letter in USCIS ELIS. You may also request to withdraw your benefit request by sending a letter to:
Vermont Service Center
ATTN: USCIS ELIS
75 Lower Welden Street
St. Albans, VT 05479
Please include your name, USCIS ELIS account ID number and USCIS ELIS case receipt ID number (the letters IOE plus 10 digits) on the cover page of any supporting documents.
Q7: May I mail in other kinds of supporting documents if I have trouble scanning and uploading them?
A7: Yes, but please contact Customer Service at 1-800-375-5283 or send an email to elismailsupport@uscis.dhs.gov before you submit your application to let USCIS know you will be mailing documents to support your application.
Q8: Are fee waivers available in USCIS ELIS?
A8: Fee waivers are not available in USCIS ELIS.
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