National Customer Service Center (NCSC): 1-800-375-5283
1-800-767-1833 (TDD for the hearing impaired)
Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Citizenship and Immigration Services (USCIS). If you are outside the United States, contact your local embassy or consulate. See link to the right for US Department of State.
Service is available in English and Spanish.
To view hours of operation, services offered and emergency request information, see the "National Customer Service Center" link to the right.
To view the National Customer Service Center telephone menu or reference guides (scripts), see the links to the right.
InfoPass - Make an Appointment
To schedule an appointment at a Field Office to speak with an Immigration Information Officer to have your questions answered, see the "INFOPASS - Make an Appointment" link in the Customer Tools box to the right.
My Case Status
To find out the status of your case or to sign up to receive automatic case status updates, see the "My Case Status" link in the Customer Tools section to the right.
Call the National Customer Service Center toll-free number if:
It has been more than 30 days and you have not received a receipt
You have noticed an error on any documentation
Your case is outside current processing times. To check current processing times, see the "Check Processing Times" link in the Customer Tools box to the right
USCIS Service Centers
If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:
If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov.
See the Customer Tools box to the left for additional resources available online.
You may order individual forms by calling our forms phone line at 1-800-870-3676.
Forms may be ordered directly from this website and mailed to your home. See the "Forms by Mail" link to the right.
Bulk form orders, such as large quantity orders for attorneys or community organizations, etc. must be processed through the Government Printing Office (GPO) at 202-512-1800 or online (see the "GPO Access" link to the right).
If you have a technical issue or request, please call the USCIS National Customer Service Center at 1-800-375-5283 or 1-800-767-1833 (TDD for the hearing impaired).
If you have a suggestion to improve USCIS ELIS, please email your feedback to firstname.lastname@example.org. Please do not send specific case or account related questions.
Military Help Line: 1-877-CIS-4MIL (1-877-247-4645)
Members of the military and their families may call to receive assistance with immigration-related questions.
Offices Outside of the U.S.
USCIS international field offices are located at 28 U.S. Embassies and Consulates in 25 countries and cover a global jurisdiction. The global jurisdiction is divided into three Districts: Bangkok, Mexico, and Rome. You can find information on all district and field offices at http://www.uscis.gov/international.
Customers in Canada:
The Mexico City Field Office has jurisdiction over immigration matters in Canada (except form I-601 waivers). Canadian customers may inquire about general immigration information at USCIS.Canada@dhs.gov.
The Public Engagement Program engages external stakeholder groups to build collaborative relationships so that customers can be better informed, and so that issues and/or concerns can be raised and addressed. If you would like to contact the HQ Public Engagement program or a Community Relations Officer in your area, please use the following email addresses:
See also the Contact a Community Relations Officer page. For more information on Public Engagement, see the link to the right.
To speak with a USCIS spokesperson regarding a media inquiry, please see our state-specific media contacts Web page. (Please note these numbers are for members of the press only. If you have an inquiry about your case or an immigration benefit, please contact the USCIS National Customer Service Center at 1-800-375-5283).
USCIS Office of Legislative Affairs
The OLA team serves as principal point of coordination to Congress regarding USCIS operations and policies. Members of Congress and their staff may visit www.uscis.gov/congressionalresources to learn more about the OLA program and resources available to Congress.
If you would like more information or have questions about E-Verify or Form I-9, please call E-Verify Customer Support at 1-888-464-4218 or send an email to: email@example.com.
Immigrant Investor Regional Centers (Employment-Based Immigration: Fifth Preference EB-5)
Use USCIS.ImmigrantInvestorProgram@dhs.gov for inquiries specific to the Immigrant Investor Regional Centers program. See the "EB-5 Inquiries" link to the right for details on the types of questions to send to this email box.
For questions about adoptions from Hague Convention countries, please call 1-877-424-8374 or send an e-mail to NBC.Hague@dhs.gov.
For questions about non-Hague adoption cases, please e-mail: NBC.Adoptions@dhs.gov.
USCIS Ombudsman Liaison
The USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman's Office. The OLU responds to questions posed by the Ombudsman's Office, coordinates and prepares responses to the Ombudsman's formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service.
To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at OLUInquiries@dhs.gov. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them.
Questions about the USCIS Genealogy program may be sent to Genealogy.USCIS@dhs.gov.
For more information on the USCIS Genealogy program or to make a request online, see the "Make a Genealogy Request" link to the right.
USCIS Historical Reference Library
The USCIS Historical Reference Library is located at:
111 Massachusetts Avenue NW
First Floor (MS 2180)
Washington DC 20529-2180
The Library is open to non-USCIS researchers by appointment only. For a research appointment or other assistance, please email CISHistory.Library@dhs.gov.
Freedom of Information
USCIS Freedom of Information Act (FOIA) and Privacy Act (PA) Contact:
U.S. Citizenship and Immigration Services
National Records Center, FOIA/PA Office
P. O. Box 648010
Lee's Summit, MO 64064-8010
Report USCIS Employee Misconduct
Anyone with knowledge or suspicion of criminal violations, misconduct, wasteful activities or allegations of civil rights or civil liberties abuse by a USCIS employee should report specific information such as date, time and location of the incident, the specific nature of the alleged misconduct, and the name(s) of employee(s) involved, to the DHS Office of the Inspector General (OIG) by any of the following ways:
Or by mail at the following address (please use ONLY for DHS OIG correspondence):
Department of Homeland Security
Attn: Office of the Inspector General Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, D.C. 20528
See "Report USCIS Employee Misconduct" link to the left.
If you would like to provide feedback on this USCIS.gov website, you may email us at firstname.lastname@example.org. Para español email@example.com
Do not send information about specific cases to this address. We only accept website-related comments.
Although we will read every email message within two business days, due to the number of messages, we may not respond to each message we receive.
Requesting Accommodations for Disabilities
USCIS is committed to providing customers with disabilities the same access to our programs, activities and facilities as customers without disabilities by providing reasonable accommodations to customers with disabilities.
Mailing Address Format for USCIS National Capitol Region Offices
For mailing addresses of USCIS Headquarters offices, the Washington District Office and Arlington Asylum Office see the link to the right.
USCIS Warns of Imposter Websites
Only websites ending with the ".gov" suffix are official government websites. The web address of the official USCIS website is www.uscis.gov.