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Chapter 1
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Organization and Content of the Adjudicator's Field Manual.
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1.1
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Purpose, Content and Organization of the Manual
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Chapter 2
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Customer Service.
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2.1
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Defining Customer Service for Adjudications
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2.2
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The Role of the Adjudicator in Customer Service: The Moment of Truth
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2.3
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Our Customers
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2.4
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Excellent Service in a Culturally Diverse Environment
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2.5
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Courtesy
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2.6
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Professional Service
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2.7
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Knowledgeable Service
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2.8
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Providing Courteous, Professional and Knowledgeable Service to Applicants with Disabilities
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2.9
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Recommended Techniques for Responding to Applicants Who Are Upset
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2.10
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Further Reading on Customer Service
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Chapter 3
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Mission and Functions of Adjudications.
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3.1
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Terminology
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3.2
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Mission Statement
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3.3
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The Chain of Command
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3.4
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Adherence to USCIS Policy
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3.5
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Roles of Headquarters, Regions and Field Organizations
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3.6
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Roles and Functions of Related USCIS and DHS Branches
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3.7
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Adjudications Working Groups
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3.8
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Reporting Incidents
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3.9
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Hostage Situations
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Chapter 4
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Career Information.
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4.1
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Position Descriptions for Selected Jobs
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4.2
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Training and Professional Development
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4.3
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The Workplace Environment
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4.4
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Uniforms, Badges and Credentials
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4.5
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Immigration Information Officer Uniform Standards
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4.6
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Fraud Detection and National Security Position Descriptions (FDNS)
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I. General Policies and Procedures
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Chapter 10
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An Overview of the Adjudication Process.
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10.1
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Receipting and Acceptance Processing
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10.2
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Record of Proceeding
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10.3
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General Adjudication Procedures
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10.4
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Transferring Jurisdiction within USCIS
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10.5
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Requesting Additional Information
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10.6
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Post-Decision Case Actions
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10.7
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Preparing Denial Orders
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10.8
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Preparing the Appellate Case Record
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10.9
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Waiver of Fees
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10.10
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Refund of Fees
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10.11
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Order of Processing
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10.12
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Adjudicator’s Responsibilities under FOIA/Privacy Act
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10.13
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Public Copies of Decisions
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10.14
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Directed Decisions
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10.15
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Exercise of Discretion; Uniformity of Decisions
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10.16
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Denial for Lack of Prosecution
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10.17
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Preparing Denial Orders
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10.18
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Certification of Decisions
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10.19
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Use of Classified Information in Adjudications Decisions [reserved]
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10.20
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Adjudications Approval Stamps, Facsimile Stamps and Dry Seals [reserved].
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Chapter 11
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Evidence.
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11.1
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Submission of Supporting Documents and Consideration of Evidence
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11.2
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Video and Audio Taping
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11.3
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Foreign Language Documents and Translations
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11.4
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Administration of Oaths
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11.5
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Outside Sources and Other USCIS Records
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Chapter 12
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Attorneys and Other Representatives [Under Revision].
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12.1
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Representation in Immigration Proceedings.
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12.2
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Proper Manner of Dealing with Attorneys and Other Representatives
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12.3
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PAMS and its Usage
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12.4
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Appearance in Court
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12.5
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Role of the USCIS Attorney
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Chapter 13
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[Reserved]
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Chapter 14
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Sources of Information / Conducting Research.
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14.1
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The Importance of Research
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14.2
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Basic Principles of Effective Legal Research
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14.3
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Primary Research Sources
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14.4
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Decisions of Administrative Appellate Bodies
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14.5
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Decisions of Federal Courts
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14.6
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Other USCIS and Governmental Resources
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14.7
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Supplemental Materials and Non-Governmental Resources
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14.8
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USCIS and DHS Databases
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14.9
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Internet and Intranet Resources
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14.10
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Procedures for Requesting Library of Congress Research
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Chapter 15
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Interview Techniques.
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15.1
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General Policies
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15.2
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Interview Environment
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15.3
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Officer Conduct and Appearance
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15.4
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Interview Procedures
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15.5
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New York City District Office (“Stokes”) Interviews
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15.6
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Sworn Statements
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15.7
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Use of Interpreters
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15.8
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Role of Attorney or Representative in the Interview Process
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15.9
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Videotaping Interviews
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15.10
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NSEERS Interviews
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Chapter 16
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Fingerprinting and Other Agency Background Checks.
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16.1
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Taking of Fingerprints by Application Support Centers (ASCs) and DLEAs.
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16.2
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Procedures for Forwarding Background Checks to Agencies, Both Routine and Expedited.
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16.3
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USCIS Action on Agency Responses and the Process by Which Local, Regional and National Offices Monitor Compliance.
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16.4
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Post-audit Procedures.
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Chapter 17
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Field Immigration Examinations (FIE) Program
[(b)(2) or (b)(7)(E)]
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17.1
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Purpose and Vision of the FIE Program.
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17.2
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Background.
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17.3
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Authority.
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17.4
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Training
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17.5
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Case Assignment
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17.6
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Officer Safety
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17.7
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Duty Schedules and Overtime Compensation
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17.8
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Equipment
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17.9
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Surveillance
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17.10
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Confidential Informants
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17.11
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Reporting Requirements
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II. Immigrants and Other Permanent or Semi-Permanent Classifications.
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Chapter 20
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Immigrants in General.
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20.1
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Numerical Limitations and the Visa Bulletin
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20.2
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Petition Validity
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20.3
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Petition Revocation
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20.4
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Petition Withdrawal
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20.5
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Enforceable Affidavits of Support
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Chapter 21
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Family-based Petitions and Applications.
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21.1
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General Information About Relative Visa Petitions
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21.2
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Factors Common to the Adjudication of All Relative Petitions
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21.3
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Petition for a Spouse
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21.4
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Petition for a Child, Son, or Daughter
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21.5
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Petition for an Orphan
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21.6
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Petition for a Hague Convention Adoption [Reseved]
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21.7
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Petition for an Amerasian
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21.8
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Petition for a Parent
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21.9
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Petition for a Sibling
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21.10
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Refugee/Asylee Relative Petition
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21.11
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Petition for Spouse, Child, or Parent of Certain Deceased U.S. Armed Forces Members
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Chapter 22
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Employment-Based Petitions, Entrepreneurs and Special Immigrants.
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22.1
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Prior Law and Historical Background
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22.2
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Employment-based Petitions (Forms I-140)
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22.3
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Special Immigrant Cases
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22.4
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Employment Creation Entrepreneur Cases
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Chapter 23
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Adjustment of Status to Lawful Permanent Resident.
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23.1
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Prior Law and Historical Background.
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23.2
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General Adjustment of Status Issues
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23.3
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[Reserved]
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23.4
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Presumption of Lawful Admission and Creation of Record under 8 CFR 101
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