\ afm \ Adjudicator's Field Manual - Redacted Public Version \ Appendices \ Appendix 4-13 Supervisory Service Center Adjudications GS 1801-13 PD# HI013F (Grade Thirteen).
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Supervisory Service Center Adjudications GS 1801-13 PD# HI013F
Supervisory Service Center Adjudications GS 1801-13 PD# HI013F
Serves as a first line supervisor over a product line team in the Adjudications Division. Works directly for the Assistant Center Director for Adjudications in a Business, Resident or Family product line. The position supervises center adjudications officers who conduct investigation of, and make final determinations regarding, complex applications and petitions for various benefits and related entitlements. Also supervises immigration information officers, who review and process the more routine examinati
on cases and applications clerks who provide clerical support to the team. The position assists in planning the examinations and related work for the product line based on Service requirements, workload and related considerations.
Factor 1. PROGRAM SCOPE AND EFFECT, Level 1-2, 350 points
A staff of center adjudications officers, immigration information officers and assistants carries out the work of the team. They determine and apply legal requirements and provisions of the Immigration and Nationality Act and related laws in a way that can be supported and understood by others. They accomplish this by researching, interpreting and applying the pertinent section(s) of the law and regulations to the issues. Through the application of INS law, the incumbent combats fraud and conspiracies, pr
omotes crime detection and prevention, and affects the apprehension, prosecution or expulsion of inadmissible aliens.
The work significantly impacts other functions and activities throughout the INS. The decisions made affect current and future employment opportunities, business planning, foreign-based investments and foreign trade. The services provided may impact the work of other Federal state and local agencies
Factor 2. ORGANIZATIONAL SETTING, Level 2-1, 100 points
The incumbent has the responsibility for a Business, Resident or Family product line team. The Supervisory Center Adjudications Officer reports to the Assistant Center Director (ACD), Adjudications for policy direction and resolution of the most complex problems. The ACD for Adjudications in turn reports to the Deputy Service Center Director, who reports to the Director, a GS-15.
Factor 3. SUPERVISORY AND MANAGERIAL AUTHORITY EXERCISED, Level 3.2, 450 points
Provides technical and administrative supervision to the team. Plans work to be accomplished by subordinates, sets and adjusts short term priorities and prepares schedules for completion of work. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments and the capabilities. Develops performance standards and evaluates the work performance of subordinates Gives advice, counsel, or instructions to employees on both work and administrative ma
tters. Recommends appointments, promotions, or reassignments to positions, hears and resolves complaints from employees, refers group grievances and more serious unresolved complaints to a higher level supervisor. Effects minor disciplinary measures such as warnings and reprimands and recommends other action in more serious cases. Identifies and provides for the developmental and training needs of employees. Finds ways to improve production or increase the quality of work directed.
In addition, advises other management officials in the program chain of command on administrative issues. Makes decisions on work and production problems within the Service Center that affect workload and administrative processes. Participates in selections for members of the team. Makes decisions on routine training needs and training requests related to the employees of the unit. Recommends awards or bonuses for employees and changes in position descriptions. Finds and implements ways to eliminate or re
duce significant bottlenecks and barriers to production and promotes team building by establishing partnerships within the product line.
Equal Employment Opportunity (EEO) Responsibilties:
Integrates the following into all areas of personnel management and supervisory work.
Carries Out EEO policies and program activities and communicates support of these policies to subordinates. Encourages active participation in EEO program activities and training. Ensures equality in determining qualifications, selections, assignments, training, promotions, details, discipline and awards to employees. Cooperates in developing and carrying out affirmative action efforts regarding staffing, motivation and training to develop all employees. Cooperates in the investigation of formal or informal
discrimination complaints, ensuring expeditious action. Cooperates and assists the EEO Counselor in constructing resolutions to informal complains of discrimination. Cooperates and participates fully in the development of an EEO Affirmative Action Plan and efforts in planning to provide equal opportunity in staffing, motivation and training to develop all employees.
Factor 4. PERSONAL CONTACTS, Level 4a-2, 4b-2, 125 points
Contacts are with Service Center management officials, members of the general public and business community and representatives from other government agencies. The contacts are for the purpose of addressing issues that support the immigration benefits program. Contact with Headquarters' management officials are primarily advisory in nature; contacts with Service Center management are advisory but also to plan and coordinate fiscal and human resource management in relation to established priorities, goals an
d objectives on workload. Contacts with the general public and business community are often quite conspicuous, particularly when a precedent decision is being made, or the applicant or petitioner is well known, or if the decision will have substantial impact on the economy of a community. state, or nation. Contacts are usually in writing or via telephone or facsimile machine; face-to-face meetings are rare. Each situation is analyzed and the sensitivity and impact is assessed.
Factor 5. DIFFICULTY OR TYPICAL WORK DIRECTED, Level 5-7, 930 points
The work which best characterizes the nature of the basic non-supervisory work performed is fact evaluation, decision making and analysis of evidence. The decisions emanate from an extensive spectrum of sources, including legislation, regulations operating conditions applications, documents and affidavits. At least 25% of the workload is at the GS-12 level.
Factor 6. OTHER CONDITIONS, Level 6-4a, 1120 points
Supervision at this level requites substantial coordination and integration among the Business, Resident and Family product tines, Based on workload analyses of receipts and production within product lines, as well as legislative mandates and available resources, the incumbent is responsible for leadership in developing, implementing, evaluating and improving processes and procedures to monitor the productivity of the team directed. The incumbent also integrates the work of the team with other product lin
e teams and ensures compatibility and consistency of interpretation, judgment, logic and application of policy
Total Points: 3075 = GS-12 + Adjustment Factor = GS-13