\ afm \ Adjudicator's Field Manual - Redacted Public Version \ Appendices \ APPENDIX 4-18 IMMIGRATION OFFICER (FDNS) GS-1801-11 [Added 02-13-2006]
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APPENDIX 4-18 IMMIGRATION OFFICER (FDNS) GS-1801-11
This position is located in the Office of Fraud Detection and National Security (FDNS), Citizenship and Immigration Services (CIS), within the Department of Homeland Security (DHS), at benefits and service centers, as well as in asylum, district, and sub-offices. Incumbent performs a variety of fraud detection and national security-related duties consistent with the national effort directed by CIS' Office of Fraud Detection and National Security. Incumbent employs a variety of resources and procedures to de
tect immigration and benefit fraud, in order to bolster CIS' ability to accomplish its mission of
delivering the right benefit to the right person at the right time, and no benefit to the wrong person.
Incumbent coordinates their efforts with local, regional, and national CIS offices, and works closely with Immigration and Customs Enforcement (ICE) personnel. Incumbent also functions as their local office's primary liaison with other state, local and federal law enforcement agencies and task forces. Incumbent is responsible for resolving and/or overseeing the resolution of national security and egregious public safety (criminal) lookouts and other related issues. Position is part of a career ladder having
a FPL of GS-13.
Incumbent performs multiple functions as an Immigration Officer by identifying, articulating, and pursuing suspected immigration benefit fraud; conducting inquiries to verify or disprove said suspicions; and preparing analyses and reports that describe findings and state recommendations. Inquiries include checks in various CIS and law enforcement systems and databases; data mining and link analyses; review of applications and petitions; and communication/interview through oral, written, or electronic means.
In-person interviews are conducted in office settings as well as in residences, places of employment and worship, and other locations throughout the community. To ensure officer safety, the incumbent evaluates a variety of available elements and facts prior to conducting field inquiries.
Incumbent also functions as the local CIS office's primary point of contact and case resolution officer for national security and egregious public safety-related lookout-system hits, and other national security related matters.
Incumbent reviews activity and inspection reports; condu6tb meetings; attends conferences; pursues and receives training; and provides direction and other instruction to persons and/or groups identified by CIS. Incumbent serves as the primary point of contact and coordinator for special handling requests from law enforcement and intelligence agencies, in accordance with established policy and procedure. Incumbent is a senior level troubleshooter in matters related to benefit fraud, national security and pub
lic safety issues.
Liaison with Law Enforcement & Other Entities:
Incumbent develops and maintains effective working relationships with a variety of internal and external entities, to include local, regional, and headquarters personnel, as well as a variety of external private and public sector entities. Incumbent is the local office's primary liaison officer with Immigration and Customs Enforcement (ICE), Customs and Border Protection (CBP), Information Analysis and Infrastructure' Protection (IAIP), Department of Labor (DOL), Department of State (DOS), Central Intellige
nce Agency (CIA), Defense Investigative Agency (DIA), Federal Bureau of Investigation (FBI), and other federal, state, and-local law enforcement and intelligence agencies. Incumbent liaises with other CIS offices, to include fraud detection units, centers, and regions. Incumbent also interacts with Congressional staff, civic groups, and other community-based and professional organizations. Contacts are made with officials at various levels. As a senior representative of CIS, the incumbent interacts with int
ernal and external entities with courtesy and diplomacy, to accomplish CIS agency and program missions.
Incumbent participates in inter-agency and/or intra-agency task forces and other special groups that work to enhance U.S. national security and the integrity of the legal immigration system. Incumbent coordinates task force and other workgroup requirements, * and provides advice and guidance on matters relative to CIS operational policies, procedures, goals, objectives, and other requirements.
Incumbent serves as the primary point of contact and coordinator for special handling requests from law enforcement and intelligence agencies, in accordance with established policy and procedure. Incumbent is a senior level troubleshooter in matters related to benefit fraud, national security and public safety issues
Policy & Program Analysis:
Incumbent prepares a variety of analyses designed to enhance local, regional, and national policies and procedures relative to the detection and pursuit of immigration benefit fraud and the identification of persons who pose a threat to national security and public safety.
In addition to conducting fraud-based field inquiries, and preparing summary reports pertaining to fraud cases, incumbent identifies systemic and other specific vulnerabilities that threaten the integrity of this Country's legal immigration system. After thorough analysis of facts and other evidence, incumbent recommends corrective actions, ranging from changes in local, regional, and/or national policy and procedure, to the pursuit of legislative remedies. Incumbent also analyzes and reports on the effecti
veness of the local anti-fraud operation, which includes reviewing all local policies and procedures, identifying deficiencies, and recommending or taking corrective action. Incumbent keeps local and regional management well informed. Incumbent appraises the local office of current fraud patterns and trends, and gives pertinent personnel the training necessary to comply with and support anti-fraud and national security-related operational policies, procedures, and other guidelines.
Factor 1-6 Knowledge Required by the Position
The position requires a comprehensive knowledge of immigration laws, regulations, guidelines, and procedures that will enable the incumbent to perform operational aspects and be sufficient to make decisions or recommendations that may significantly change, interpret, or develop public policies or programs; a good working knowledge of inquiry analysis methods and the ability to apply to position activities. Ability to identify and take appropriate action in sensitive situations, which are significant in scop
e and impact on community and/or international relations.
Factor 2-4 Supervisory Controls
While higher level management establishes program objectives and provides direction, the incumbent, as a senior officer, works very independently and requires little to no supervision. Incumbent communicates effectively and in an ongoing manner with key local and regional personnel. Incumbent keeps his/her supervisors well informed and supportive of all efforts. Incumbent shall plan and perform a variety of tasks, to include: the interpretation and application of CIS national policy and guidelines; the deve
lopment and maintenance of effective processes; the coordination of work within the Anti-Fraud Office; and the resolution of conflicts. Incumbent determines approaches to be taken and methodology to be used, engaging in such only with the understanding and support of local management. Local management will evaluate the incumbent's performance, with input from the regional office and headquarters.
Factor 3-4 Guidelines
Incumbent's duties and responsibilities are generally guided by CIS anti-fraud and law enforcement check-related policies (which must be carefully analyzed for general application), procedures, memoranda, and other communications. To meet program goals and objectives, the incumbent applies these guidelines in a creative and resourceful manner, develops initiatives and suggests refinements or changes to both guidelines and regulations. Incumbent identifies concerns, discrepancies, incongruities and sensitive
matters, and works with senior management to address each in a timely and inclusive manner.
Factor 4-4 Complexity
The work includes various duties involving different and unrelated processes and methods. The decision regarding what needs to be done depends upon the analysis of the subject, phase, or issues involved in each assignment, and the chosen course of action may have to be selected from many alternatives. The incumbent must possess analytical skills necessary to evaluate the approach and methodology engaged to implement this unprecedented CIS anti-fraud effort. The incumbent's contributions will lead to ongoing
improvements to the program, particularly in the areas of policy and procedure, data collection and analysis, and information technology.
Factor 5-4 Scope and Effect
The work involves establishing criteria; formulating projects; assessing program effectiveness; or investigating or analyzing a variety of unusual conditions, problems, or questions. Conclusive findings or evidence are difficult to develop because of the unusual conditions, problems, or questions, such as especially large and complex sets of interrelated data, the concealment of facts and evidence by highly sophisticated schemes, or issues with significant regional impact. The work product or service affect
s a wide range of activities within the agency, major activities, industrial concerns, or the operation of other agencies. Penalties imposed on organizations as a result of this work create significant changes in the financial management, employment, pay, or other practices throughout a sizable organization.
Factor 6-3 Personal Contacts
The personal contacts are with individuals or groups from outside the employing agency in a moderately unstructured setting. For example, the contacts are not established on a routine basis; the purpose and extent of each contact is different; and the role and authority of each party is identified and developed during the course of the contact. Typical of contacts at this level are those with persons in their capacities as attorneys; contractors; or representatives of professional organizations, the news me
dia, or public action groups.
Factor 7-3 Purpose of Contacts
The purpose is to influence, motivate, interrogate, or control persons or groups. The persons contacted may be fearful, skeptical, uncooperative, or dangerous. Therefore, the employee must be skillful in approaching the individual or group in order to obtain the desired effect, such as gaining compliance with established policies and regulations by persuasion or negotiation, or gaining information by establishing rapport with a suspicious informant.
Factor 8-1 Physical Demands
The work is semi-active. While the incumbent will perform most of his/her duties in an office setting, he/she may also be required to conduct site visits and interviews throughout the community. Consequently, along with the ordinary physical demands found in an office setting, walking, climbing stairs, standing for long periods of time, bending, carrying a number of items such as papers, books, and briefcases, and driving an automobile are also required. The work makes no other specific physical demands.
Factor 9-1 Work Environment
The internal work environment is secure, adequately lighted, heated, cooled, and/or ventilated. The external environment, however, is not controllable, thus the incumbent must make well-informed decisions based on available information prior to conducting field (community) inquiries. Consistent with established policy and directives, safety comes first. Because the external environment involves risks typical of places outside a secure office environment, incumbent must apply the utmost safety precautions.