\ afm \ Adjudicator's Field Manual - Redacted Public Version \ Appendices \ APPENDIX 4-19 SUPERVISORY INVESTIGATIVE ASSISTANT GS-1802-09 [Added 02-13-2006]
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APPENDIX 4-19 SUPERVISORY INVESTIGATIVE ASSISTANT GS-1802-09
This is a term position located within the Enforcement Operations Division of a Service Center. The position has supervisory responsibilities for the review and investigation of applications and petitions for benefits and privileges under the Immigration and Nationality Act and related statutes.
FACTOR 1, PROGRAM SCOPE AND EFFECT LEVEL 1-2 350 POINTS
This Supervisory Investigative Assistant supervises a group of Investigative Assistants who are responsible for a variety of tasks in direct support of the investigative and intelligence missions of the Enforcement Operations Division.
FACTOR 2, ORGANIZATIONAL SETTING LEVEL 2-1 100 POINTS
This position has first line responsibility over Enforcement Operations Division Investigative Assistants. The position reports to the Center Operations Officer, who issues instructions and interpretations of new or revised procedures and resolves, novel and complex situations. Incumbent is expected to apply an excellent working knowledge of laws, rules and regulations as they apply to the applications/petitions/ documents reviewed or investigated by the unit. The position is exposed to sensitive and highly
confidential information relating to matters under investigation.
FACTOR 3, SUPERVISORY AND MANAGERIAL AUTHORITY EXERCISED
LEVEL 3-2C 450 POINTS
The incumbent provides technical and administrative supervision to the unit. Establishes and carries out specific action plans for the accomplishing short-term goals and objectives, Develops and prescribes procedures and techniques and furnishes policy guidance to subordinates. Assigns and explains work requirements to subordinate staff to achieve efficiency of services tendered while increasing productivity. Devises new methods or procedures for accomplishing work to solve productivity problems.
Identifies information needs of INS investigative and intelligence programs and employs extensive knowledge of INS automated systems and internal procedures to support information acquisition and analysis. Participates in the development and implementation of intelligence information systems enhancements in order to increase program accuracy and efficiency.
Coordinates with peers to establish unit objectives, goals, priorities and deadlines, and assess progresses toward their achievement, and to formulate plans to meet Substantial changes in workload.
Adjusts operations to meet priorities or changing programs or production requirements within available resources and with minimum sacrifice of quantity and quality of work.
Establishes production standards and prepares performance work plans and appraisals. Advises employees of the performance requirements of their positions and keeps them informed of their progress in meeting the requirements. Ensures that Service personnel policies are observed.
Develops and directs on-the-job training for Investigative Assistants. Stimulates, motivates and instills a sense of participation among employees to achieve goals.
Resolves complaints and grievances not requiring referral to higher authority and makes recommendations for Solution of those referred to the next higher organizational level. Approves or disapproves leave.
Keeps supervisor continuously informed of status of cases and workloads and prepares reports as required. Keeps statistics on applications and cases reviewed and investigated. Answers oral and written inquiries regarding status of reviews and investigations.
Carries Out Equal Employment Opportunity (EEO) policies and program activities, communicating support of these policies to subordinates and encouraging active participation in EEO; program activities and training. Ensures equality in determining qualifications, selections, assignments, training, promotion, details, discipline and awards to employees. Cooperates in developing and carrying out affirmative action efforts or plans regarding staffing, motivation and training to develop all employees. Cooperation
the investigation of formal and informal discrimination complaints, ensuring expeditious action, Cooperates and assists the EEO counselor in resolving informal complaints of discrimination.
FACTOR 4A, PERSONAL CONTACTS
LEVEL 4A-2 50 POINTS
Contacts are generally with INS Service Center personnel and Enforcement Operation Division staff to coordinate and plan workloads in relation to established priorities, goals and objectives. Contacts outside the Center are with other Center, District and Regional intelligence and investigative staff and may involve face-to-face meetings. Contacts outside the Center will also involve communication with law enforcement and intelligence staff of non-INS organizations and agencies.
FACTOR 4B, PURPOSE OF CONTACTS LEVEL 4B-I 30 POINTS
The purpose of the contacts is to gain, give or clarify information and to coordinate the work of Enforcement Operations within INS and other law enforcement and intelligence agencies.
FACTOR 5, DIFFICULTY OF TYPICAL WORK DIRECTED LEVEL 5-4 505 POINTS
The incumbent has technical and administrative responsibility over the work performed in the unit. Tile work requires a high degree of analytical ability and communication skills to monitor and analyze the flow of investigative casework throughout the Enforcement Operations Division recognizing when process changes need to occur, and help insure quality of investigations performed. The Supervisory Investigative Assistant manages the operation with a workforce of non-supervisory investigative Assistant posit
ions at the GS-7 grade level. The work product of this group has direct impact upon the ability of the Service Center to meet its national processing goals while maintaining integrity within the benefits process.
FACTOR 6, OTHER CONSIDERATIONS LEVEL 6-2 575 POINTS
The work supervised or overseen involves technical and/or support work comparable in difficulty to GS-7. The work directed is analytical interpretive, judgmental and evaluative. The supervisor is expected to resolve conflicts and maintain compatibility of interpretation, logic, and policy application as differences in judgment, recommendations, interpretations, or decisions can have consequences or impacts on the work of others.
Total Points: 2060 equates to GS-9 (1855-2100)