\ afm \ Adjudicator's Field Manual - Redacted Public Version \ Chapter 2 Customer Service.
Chapter 2 Customer Service.
Defining Customer Service for Adjudications
The Role of the Adjudicator in Customer Service: The Moment of Truth
Excellent Service in a Culturally Diverse Environment
Providing Courteous, Professional and Knowledgeable Service to Applicants with Disabilities
Providing Courteous, Professional and Knowledgeable Service to Upset Applicants.
Further Reading on Customer Service
See paragraph 2.10.