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Department of Homeland Security (DHS) Liaison and Coordination

The Liaison and Coordination Branch within the Customer Service and Public Engagement Directorate manages the flow of information between USCIS and the DHS Office of the CIS Ombudsman. This ensures our customers receive the best possible service by:

  • Responding to the Ombudsman’s questions and formal recommendations;
     
  • Reviewing and responding to the Ombudsman’s annual reports; and
     
  • Implementing new policies and improved procedures.

For USCIS responses to Ombudsman reports and recommendations, please visit either of these pages:

The Liaison and Coordination Branch does not receive questions directly from the public. For case-specific questions, you can:

You can find more information about the DHS Office of the CIS Ombudsman on the CIS Ombudsman page of dhs.gov.  

 

 

Last Reviewed/Updated: 04/20/2015