Tools and Resources
"How Is USCIS Working For You? -- Your Questions and Comments?" - July 29, 2009
1. Processing Differences Between Sister Service Centers–Bi-specialization – Callers noted that discrepancies exist between the processing times at sister service centers suggesting that USCIS provides two levels of customer service for the same filing fee. Particularly, callers noted differences between the Vermont Service Center (VSC) and California Service Center (CSC) on Form I-129F for fiancés and spouses of U.S. citizens. What is USCIS doing to address processing discrepancies between sister service centers?
USCIS Response: Both VSC and CSC report the same processing time (5 months) for Form I-129F.
USCIS Response: USCIS completes relevant background checks for both nonimmigrant and immigrant cases. If initial submission of biographical information or fingerprints and/or a review of the administrative record reveal an issue that may potentially impact an applicant's eligibility for the requested immigration benefit, further inquiry is necessary and the adjudication of the application may take longer than usual.
USCIS Response: When USCIS changes a filing location we will provide a grace period and transfer any cases that are filed at the previous location during that time. Otherwise, we will reject any applications improperly filed. We continue to transition to receiving the majority of our applications at lockbox locations. This will help to ensure consistency in the process and reduce the changes to filing locations.
USCIS Response: USCIS does not have a designated point of contact for answering customer questions regarding civil surgeons. Customers who have a question about what they are required to submit or where to find a civil surgeon are encouraged to visit our website or call our National Customer Service Center (NCSC) at 1-800-375-5283.
The Center for Disease Control (CDC) provides guidance for civil surgeons to follow in conducting medical examinations. For more information visit the CDC website at:
USCIS also provides updated guidance, as appropriate, on its own website, www.uscis.gov. The Form I-693 page, for example, has “related links” addressing several issues related to the medical examination of aliens.
USCIS Response: A derivative adjustment of status case may be separated from the principal application for several reasons including:
If a customer is not satisfied with the assistance they have received from the customer service representative at the NCSC or the ISO at the local office, he or she should ask to speak with a supervisor.
USCIS Response: USCIS will issue NTAs after a case has been denied where an NTA is prescribed by regulation. This includes, but is not limited to, Form I-751 Petition to Remove Conditions on Residence; Form I-829, Petition by Entrepreneur to Removal Conditions; and Form I-817, Application for Family Unity Benefits. See 8 CFR 216.3(a) and 8 CFR 236.14(c). USCIS will also issue an NTA after termination of an alien’s refugee status by the District Director. See 8 CFR 207.9.
USCIS Response: In 2007, USCIS established a Special FOIA processing track – Track III – for individuals appearing before an Immigration Judge. This was posted in the Federal Register on February 28, 2007, volume 72, number 39.
The Notice established the guidelines for submission of FOIA requests when the individual was appearing before an Immigration Judge. An individual must submit one of the following pieces of evidence in order to qualify for Track III processing:
USCIS will review the submission and, if the submitted documents meet the requirements, will place the request in the special processing queue. The requester will receive an acknowledgement letter from USCIS granting access under Track III. If the documents do not meet the criteria, the requester will receive an acknowledgement letter denying access to Track III, and the request will be placed in either Track I (routine requests) or Track II (more complex, multi-document requests).
A request for access under Track III will be denied if the documents do not show a specific date to appear before the Immigration Judge. For example, if the Notice to Appear is notated with "At a date and time to be set in the future," the request for Track III processing will be denied. Also, please note that Track III ONLY relates to cases before an Immigration Judge.
Last Reviewed/Updated: 01/26/2010