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Responses to Formal Recommendations

The Ombudsman makes recommendations to USCIS on how to improve services, increase efficiencies, and provide a more meaningful experience for our customers.  USCIS takes these recommendations seriously and reviews them thoroughly.  Where possible, USCIS implements the Ombudsman’s recommendations; however, due to operational limitations or the priorities of the agency, USCIS may not implement a recommendation made by the Ombudsman.  For more information on many of these topics, please visit the OLU Information Room.

July 14, 2014 Response to Citizenship and Immigration Services Ombudsman Formal Recommendation 57, " Employment Eligibility for Derivatives of Conrad State 30 Program Physicians
August 28, 2013 USCIS Response to Formal Recommendation
July 08, 2013 USCIS Response to Formal Recommendation 55 Response to Recommendation 55, Improving the Adjudication of Applications and Petitions
April 18, 2013 USCIS Response to CISOMB UAC Recommendations Ensuring a Fair and Effective Asylum Process for Unaccompanied Children
August 16, 2012 USCIS Response to Formal Recommendation 53 Response to Recommendation 53, Recommendations Regarding U.S. Citizenship and Immigration Services's (USCIS's) Role in the Petition Information Management Service (PIMS)
June 25, 2012 USCIS Formal Response to Recommendation 52 Response Recommendation 52, Recommendations to Improve the Quality of Responses to Inquiries from Individuals and Employers
January 04, 2012 USCIS Formal Response 50 Response to Recommendation 50; Employment Authorization for Asylum Applicants: Recommendations to Improve Coordination and Communication
October 27, 2011 USCIS Response to Formal Recommendation 48 Response to Recommendation, 48 Deferred Action: Recommendations to Improve Transparency and Consistency in the USCIS Process
July 15, 2011 USCIS Response to Formal Recommendation 47 Special Immigrant Juvenile (SIJ) Adjudications: An Opportunity for Adoption of Best Practices
June 06, 2011 USCIS Response to Formal Recommendation 46 Customer Complaints: A Tool for Quality Customer Service and Accountability

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