Responses to Formal Recommendations
The Ombudsman makes recommendations to USCIS on how to improve services, increase efficiencies, and provide a more meaningful experience for our customers. USCIS takes these recommendations seriously and reviews them thoroughly. Where possible, USCIS implements the Ombudsman’s recommendations; however, due to operational limitations or the priorities of the agency, USCIS may not implement a recommendation made by the Ombudsman. For more information on many of these topics, please visit the OLU Information Room.