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Responses to Formal Recommendations

The Ombudsman makes recommendations to USCIS on how to improve services, increase efficiencies, and provide a more meaningful experience for our customers.  USCIS takes these recommendations seriously and reviews them thoroughly.  Where possible, USCIS implements the Ombudsman’s recommendations; however, due to operational limitations or the priorities of the agency, USCIS may not implement a recommendation made by the Ombudsman.  For more information on many of these topics, please visit the OLU Information Room.

USCIS Formal Response 38

Issue Date: March 03, 2009 Observations on the E-Verify Experience in Arizona and Recommended Customer Service Enhancements
March 03, 2009 USCIS Formal Response 38 Observations on the E-Verify Experience in Arizona and Recommended Customer Service Enhancements
January 02, 2009 USCIS Formal Response 35

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