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Top 10 Tips to e-File in USCIS ELIS

  1. Provide all evidence: USCIS may deny your request if you don’t provide all initial required evidence.
  2. Complete all fields: USCIS may send you a Request for Evidence (RFE) if you don’t complete all fields, which will delay processing.
  3. Email address: The email address field is case sensitive. You cannot change your validated email address until after you submit a request.
  4. Characters: Only use alphanumeric characters (A-Z, 0-9), hyphens (-), commas (,), and apostrophes (‘); do not use periods or dots (.).
  5. Time-out:The system may time out after 5 minutes of inactivity and you may lose unsaved entries. Log back in to complete your application.
  6. Display: Large files may cause a delay in moving to the next screen. Press the F5 key to remove a gray screen from the PDF.
  7. Spaces: Do not enter spaces in the Postal Code, Apartment or Suite # fields.
  8. Attorneys & accredited representatives: Do not exit until you complete the account set up or you will have to restart from the beginning. If the system validated your email address before you completed your account set up, you must use a different email address to create a new account record.
  9. View decision: Attorneys and representatives can review a PDF of the final decision on a closed or decided case by selecting the “Notices” tab.
  10. Mailing: If you mail your response to an RFE, it will add time to process your application. If you do mail your documents, include your name, your USCIS ELIS Account ID number and your USCIS ELIS case receipt number (the letters IOE+10 digits) on the cover of any supporting documents. Mail the documents to:

Vermont Service Center
Attn: USCIS ELIS
75 Lower Welden Street
St. Albans, VT 05479

Additional help
Frequently Asked Questions
Toll-Free Telephone: 1-800-375-5283 or 1-800-767-1833 (TDD).

Last Reviewed/Updated: 03/15/2013