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Top 10 Tips to e-File in USCIS ELIS

  1. Provide all required evidence. USCIS may deny your request if you don’t provide all of the initial evidence required.
  2. Complete all required fields. Required fields are marked with a red asterisk (*). USCIS may deny your application, or send you a request for evidence, if you do not complete all required fields.
  3. Use allowed characters. Use only letters (A-Z), numbers (0-9), hyphens (-), commas (,) and apostrophes (’). Do not use periods.
  4. Remember the answers to your password reset questions. If you lock yourself out of USCIS ELIS, you will need to answer your password reset questions to unlock your account.
  5. Save your work. The system may time out after 5 minutes of inactivity, and you may lose unsaved entries. If this happens, you will need to log back in to complete your application.
  6. Use compatible Web browser. We recommend that you use Mozilla Firefox or Internet Explorer version 8.0 or higher.
  7. Keep a copy for your records. Print or save the PDF summary of your application, petition or fee payment.
  8. Assistance. If you need assistance while using USCIS ELIS, click Email Us for Help in the Tips section and complete the form. USCIS will respond to you by phone or email.
  9. Complete account setup before exiting. If you exit USCIS ELIS before you complete your account setup, all of your information will be lost and you will need to start over. If the system validated your email address before you completed your account setup, you must use a different email address to create a new account record.
  10. View decision. You can review a PDF of the final decision on a closed or decided case by selecting the Notices tab.

Additional help
Frequently Asked Questions
Toll-Free Telephone: 1-800-375-5283 or 1-800-767-1833 (TDD).

Last Reviewed/Updated: 08/18/2014