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USCIS ELIS Help and Customer Support

We are committed to ensuring our customers have a positive experience using USCIS ELIS. If you cannot find the answer to your question about your USCIS ELIS account on our website, we want to hear from you, and we’re just a phone call or email away.

The USCIS National Customer Service Center is available to assist you with USCIS ELIS, password resets and technical support. If you are experiencing a technical issue with your USCIS ELIS account or requesting information about your USCIS ELIS filed application, please submit the online help form to receive assistance.

Helpful Tools

Welcome to the Helpful Tools section of the USCIS ELIS website. Use the links below to access information about using USCIS ELIS.

Guides & Instructions:


We have several video tips to help you e-file with USCIS ELIS:

TitleTranscript (HTML)
Video: Establishing Online AccessEnglish  Español
Video: Selecting a Benefit Request TypeEnglish  Español
Video: Uploading EvidenceEnglish  Español
Video: E-Signing a Benefit RequestEnglish  Español


Fact Sheets:

Additional Audio / Video / Graphic Resources are Available Here



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Last Reviewed/Updated: 01/27/2014