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USCIS ELIS Help and Customer Support

We are committed to ensuring our customers have a positive experience using USCIS ELIS. If you have a question about your USCIS ELIS account and can’t find the answer on our website, please contact us.  We want to hear from you—we’re just a phone call or email away.

Use the online help form to contact our Customer Contact Center if you need assistance with any of the following:

  • Technical issues with your USCIS ELIS account;
  • Forgotten user ID or password reset for your USCIS ELIS account; or
  • Information about your USCIS ELIS application, petition or request.

If you are in the United States, you can also contact the USCIS National Customer Service Center toll-free at 1-800-375-5283 or 1-800-767-1833 (TDD).

You can also visit our USCIS ELIS Login Help page for more information on how to create a USCIS ELIS user ID and password and instructions on how to reset your USCIS ELIS account password. 

Helpful Tools

Use the links below to access information about using USCIS ELIS.

Guides & Instructions:


We have several video tips to help you e-file with USCIS ELIS:

TitleTranscript (HTML)
Video: Establishing Online AccessEnglish  Español
Video: Selecting a Benefit Request TypeEnglish  Español
Video: Uploading EvidenceEnglish  Español
Video: E-Signing a Benefit RequestEnglish  Español


Fact Sheets:

We also offer additional audio, video, and graphic resources on our Multimedia Resources page.


If you would like to get the latest news about USCIS ELIS (such as system updates or upcoming webinars)  delivered to your inbox, sign up for email notifications.

Last Reviewed/Updated: 09/15/2014