Office of Intake and Document Production

Leadership

Ernest DeStefano is the Chief of the Office of Intake and Document Production.

Mission

Deliver effective, efficient and innovative applicant-focused intake and secure document production services.

What We Do

  • Design, print and distribute USCIS forms.
  • Manage the paper (USCIS Lockbox facilities) intake system.
  • Troubleshoot intake issues, adjudicate fee waivers and resolve problems with applications.
  • Produce and deliver secure benefit documents and cards, such as Permanent Resident Cards.

Organization

  • We are comprised of over 130 federal employees located nationwide.
  • The USCIS Lockbox facilities located in Chicago, Illinois; Phoenix, Arizona; and Lewisville, Texas, are operated by a Department of Treasury designated financial agent.

Contact Us

If your question relates to...Please contact...

a filing mailed to the Chicago, Dallas, or Phoenix Lockbox.

For example, you have questions about:

  • the reason your submission was rejected.
  • how or where to submit an application or petition that should be filed at one of the three Lockbox locations.
  • whether we received your application/petition if you filed more than 30 days ago and you have not yet received a receipt notice.
  • a recent filing at one of the three Lockbox locations.

Us by email at LockboxSupport@uscis.dhs.gov.

We will answer each email in turn as soon as possible. Please include the form number, receipt number, petitioner and/or applicant name, and mailing address with your email.

Do not include social security numbers in emails.

  • An application or petition that was filed online or mailed directly to a USCIS service center
  • An application or petition that has already been accepted by the Lockbox
  • A question about your eligibility to file

Contact our USCIS Contact Center by phone at (800) 375-5283, or contact the service center or office processing your case, via the email addresses provided on the USCIS Contact Us web page.

Or

Use the InfoPass system on our website, https://infopass.uscis.gov, to make an appointment at your local USCIS office.

Monday, April 25, 2011
Channel Page
04/18/2018
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