Puerto Rico - San Juan Field Office
This office is not accepting walk-in requests or scheduling InfoPass appointments.
You can get basic information about immigration services and ask questions about your case on our Tools page without visiting an office or calling us.
If you need help with document services (such as passport stamps and advance parole) or have an emergency, call the USCIS Contact Center at 800-375-5283.
Offices sometimes close because of bad weather or unexpected events. During bad weather, check this page or the main Office Closings page before traveling to make sure we are open.
Plaza 273, 273 Ponce de Leon Avenue, Suite 1100, San Juan, PR 00917
Do not send completed forms or documentation to this address. You must send your documentation to the address listed on your form. See Filing Information below.
Mailing Address: 273 Ponce de Leon Ave., Suite 1215, San Juan, 00917
|Monday||7:00 a.m. - 3:00 p.m.|
|Tuesday||7:00 a.m. - 3:00 p.m.|
|Wednesday||7:00 a.m. - 3:00 p.m.|
|Thursday||7:00 a.m. - 3:00 p.m.|
|Friday||7:00 a.m. - 3:00 p.m.|
Field Office Director: Deliana Gonzalez
District Director: Linda M. Swacina
This office serves Puerto Rico.
Parking and Accessibility
This office is accessible to people with disabilities.
There is paid parking at the office. View a map of nearby parking lots.
For directions by car or public transportation, click the office address link at the top of this page.
Avoid Immigration Scams
Many people offer help with immigration services. Unfortunately, not all are authorized to do so. While many of these unauthorized practitioners mean well, many of them are out to scam you. This is against the law and may be considered an immigration services scam. Learn more about avoiding immigration scams and how to protect yourself.
Follow the instructions on the form(s) that you are filing. If the instructions on the application tell you to file the form at a USCIS local office and you live within this service area, please mail your application or make an InfoPass appointment to submit your application in person.
Field Office Services
Field Offices handle a variety of functions, many of which you can complete online. We suggest you Ask Emma for more details about what you want to accomplish. Many times, you can complete your task via the Internet. For example, you can get Green Card help, Employment Authorization Documentation assistance, Adoptions or Citizenship information, or download forms.
In order to visit this office or to speak with an immigration services officer, you must have an appointment scheduled by USCIS or you must schedule an InfoPass appointment.
Attorney or Representative Procedures
If you are an attorney, you must make an appointment with the office that has jurisdiction over your client’s residential address. You must make a separate appointment for each client you wish to discuss.
Becoming an Accredited Representative
If you are not an attorney and wish to provide the public with immigration services, you must be authorized by the Department of Justice (DOJ)'s Executive Office for Immigration Review (EOIR). More information is available on how an organization can apply for recognition and accreditation at the District Office.
Rules and regulations governing public buildings and grounds can be found at Title 41, Code of Federal Regulations, Subpart C. Individual offices may have additional restrictions, please refer to your appointment notice for more information.