Puerto Rico - San Juan Field Office

***Offices sometimes close because of bad weather or unexpected events. During bad weather, call 787-773-8500 before traveling to make sure we are open.***

Field Office Director:  Deliana Gonzalez-Ferrer
District Director: Linda Swacina
Southeast Region

Physical Address Mailing AddressExpress Mail

Scotiabank Plaza
273 Ponce De Leon Ave.
Suite 1100
San Juan, PR  00917 

273 Ponce De Leon Ave.
Suite 1215
San Juan, PR  00917  

273 Ponce De Leon Ave.
Suite 1215
San Juan, PR  00917  

Service Area
Transportation, Directions, and Parking
Filing Information and Case Status
Visiting the Office and Attorney Procedures
Naturalization Ceremonies
Prohibited Items

Service Area

This office serves Puerto Rico.



From San Juan: Head northwest on Expreso Roman Baldoriot
Exit onto Expreso Las Americas/PR-18.
Exit onto Avenida Franklin Delano Roosevelt.
Turn left on Avenida Juan Ponce de Leon.
The office will be on the right.

From Carolina: Head east on Expreso Roman Baldorioty de Castro.
Exit toward Puente Teodoro Moscoso/PR-17. Follow PR-17.
Exit toward Avenida Juan Ponce de Leon.
Turn right on Avenida Juan Ponce de Leon.
The office will be on the right.

From Caguas: Depart PR-52 S. At exit 18, take ramp for PR-52 N toward Humacao/SanJuan.
Continue on PR-18 N/Expreso Las Americas.
Take ramp for PR-23 East toward Hato Rey.
Turn left onto PR-25 N/ Avenida Ponce de Leon.
The office will be on the right.

From Arecibo: Head northwest on Expreso Jose de Diego/PR-22/ Puerto Rico 22 O. 
Exit onto PR-10.
Take ramp onto Expreso Jose De Diego/PR-22/Puerto Rico 22. 
Exit onto Expreso Luis Munoz Rivera.
Continue onto Avenida Luis Munoz Rivera/Ave.Munoz Rivera/PR-1 S.
Turn left onto Avenida Arterial B.
Turn right onto Avenida Luis Munoz Rivera.
Turn left onto Avenida Franklin Delano Roosevelt.
Turn left onto Avenida Juan Ponce de Leon.
The office will be on the right.


Tren Urbano (Metro Transit) is within a block from the Field Office—Roosevelt Station.
Autoridad Metropolitana de Autobuses (Public Bus Service) has a stop across from the the building.
Aqua Taxi (Ferry) from Old San Juan to Hato Rey is four blocks away from the office.

Parking & Accessibility

PARKING: There are several multi-level public parking facilities within three blocks of the office.

HANDICAP ACCESSIBILITY: This office is handicapped accessible.

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Filing Information

Follow the instructions on the form(s) that you are filing. If the instructions on the application tell you to file the form at a USCIS local office and you live within this service area, please mail your application or make an INFOPASS  appointment to submit your application in person.

Avoid Immigration Services Scams

Many people offer help with immigration services. Unfortunately, not all are authorized to do so. While many of these unauthorized practitioners mean well, all too many of them are out to rip you off. This is against the law and may be considered an immigration services scam.

USCIS wants to combat immigration services scams by equipping applicants, legal service providers, and community-based organizations with the knowledge and tools they need to detect and protect themselves from dishonest practices.  Please see USCIS’s “Avoid Scams” webpage for more information.  If you have you been a victim of an immigration services scam, help is available.  You can report scams to the Federal Trade Commission. You may also file a complaint in your state.

If you're working with an attorney, check with the state bar association to verify that the attorney is eligible to practice in—and is a member in good standing of the bar of the highest court of—any U.S. state, possession, territory or commonwealth, or the District of Columbia.

If working with a non-attorney, verify whether the individual is an accredited representative of an organization recognized by the Board of Immigration Appeals (BIA).

Know the law in your state. Some states have specific laws regulating immigration consultants.  If you are unsure whether your immigration service provider is giving trustworthy advice, do not hesitate to seek a second opinion. When doing so, always work with a licensed attorney or BIA-accredited representative.

Case Status and Referral Follow-ups

If you want to know the status of a case that is pending at this office, you should first call customer service at 1-800-375-5283. If your case is outside of our normal processing time, as shown on the uscis.gov web site, a customer service representative will ask USCIS to research your case, and we will send you a letter with further information.

If the customer service representative instructs you to visit our office, you must schedule an INFOPASS appointment, on our website, to visit this office in person.

Remember to bring the following items noted below, to the office for your appointment:

  • Any notices we have sent to you
  • A valid photo identity document, such as a driver license, passport, employment authorization document, etc.
  • A copy of the application or petition that you filed
  • Proof of paying the fee such as a copy of a cancelled check (front and back) or money order that has been traced for payment, or a handwritten receipt from an Immigration Services Officer.

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Visiting the Office

In order to visit this office or to speak with an Immigration Services Officer, you must have an appointment scheduled by USCIS, or you must schedule an INFOPASS appointment on the USCIS website.

This office is closed on Fridays.

Attorney or Representative Procedures

If you are an attorney seeking information at this office, you must make an INFOPASS appointment to visit this office.

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Naturalization Ceremonies

The San Juan Field Office has both Judicial and Administrative Ceremonies on a monthly basis. 

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Prohibited Items

Rules and regulations governing public buildings and grounds can be found at Title 41, Code of Federal Regulations, Subpart 101-20.3 and Title 18, United States Code, Section 930.  Additionally, this office prohibits:

  • Scissors, Razors, and Other Sharp Objects
  • Flammable Liquids
  • Compressed Air Guns
  • Powder Cartridge Systems
  • Pepper Spray
  • Cameras
  • Recording Devices
  • Hazardous Tools
  • Lighters/Matches
  • Glass Items
  • Hair Picks
  • Lotions (greater than 8 oz.)
  • Liquids (except for infant needs or medical reasons)
  • Threatening or Intimidating Items

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