You can let us know about exceptional services or make a complaint by writing to the field office director at the address under the Contact Us section, or to the district director that oversees this office at either:

Mailing Address from the United States

District Director
Department of Homeland Security
U.S. Citizenship and Immigration Services
9500 Rome Place
Washington D.C. 20521-9500

Mailing Address from Outside the United States and Express Mail

District Director
Department of Homeland Security
U.S. Citizenship and Immigration Services
American Embassy
Via Sallustiana 49
00187 Rome, Italy

You may also write to the district director, or write directly to the chief of the International Operations Division at the following address

Department of Homeland Security
U.S. Citizenship and Immigration Services
Attn: Chief, International Operations Division
20 Massachusetts Avenue, NW, Suite 3010
Washington, DC 20529-2100

 

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