Connie Nolan, Acting Associate Director, Service Center Operations Directorate

Connie Nolan is the acting associate director of the Service Center Operations Directorate (SCOPS) as of Jan. 20, 2021.

Experience and Achievements

She previously served as the deputy associate director from June 2019 to Jan. 2021, and as the acting deputy associate director from Jan. to April 2019.

Her prior leadership roles include deputy director of the Potomac Service Center (PSC) from Sept. 2018 to June 2019, acting deputy director from Jan. 2017 to Sept. 2018, chief of staff from Nov. 2015 to Dec. 2016, and associate center director from Sept. to Nov. 2015. Nolan played a role in opening the PSC in 2015.

Before her distinguished tenure at the PSC, Nolan was the administrative support division chief in the Service Center Operations Directorate headquarters office in Washington, D.C. Nolan has more than 27 years of federal experience.

She began her career with the Immigration and Naturalization Service in 1992 as an office automations clerk at the Vermont Service Center (VSC) in St. Albans, Vermont. In 1995, Nolan became a computer assistant and, in 1996, was promoted to computer specialist. Nolan held a variety of other positions at the VSC, including senior computer specialist and section chief.

Nolan has served in a variety of different positions with INS and USCIS, both at headquarters and in field offices. From 2004 to 2008, she served as operations section chief for the Office of Technology, first as part of the Service Center Operations Directorate in St. Albans, Vermont, and later, after an agency reorganization, as part of the Management Directorate in Washington, D.C. From November 2008 to November 2009, Nolan was the eLearning branch chief in the Human Capital and Training Division of the Training and Technology Center in Williston, Vermont.

She also served as the northeast area branch chief for the Office of Information and Technology before undertaking a detail assignment in October 2011 as acting deputy division chief of end user services with the Office of Information and Technology.


Nolan holds an Associate’s in Business Management and a Bachelor’s in Management Information Systems from Champlain College in Vermont.

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