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Update on Case Assistance by Service Centers
As part of the agency’s efforts to streamline requests for case assistance, we are discontinuing the use of USCIS service center e-mail boxes for case-specific questions on Jan. 21, 2019. Instead, USCIS is focusing our resources online via self-help tools at uscis.gov/tools and my.uscis.gov, and through the USCIS Contact Center. These changes are a part of our overall modernization efforts to provide a more efficient and effective user experience
The service center e-mail addresses being discontinued are:
- California Service Center: email@example.com
- Vermont Service Center: firstname.lastname@example.org
- Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov
- Potomac Service Center: email@example.com
- Texas Service Center: firstname.lastname@example.org
For assistance with our online tools, see the listings below.
|If you…||Then you can…|
|Want to check your case status||Sign up for automatic case updates.|
|Want to check processing times||Visit our processing times page.|
|Have moved||Submit a change of address request.|
|Want to appeal or ask us to review a decision|
Need case assistance because:
|Submit an online request to have a service request sent to the service center or reach out to the USCIS Contact Center.|
Need additional assistance because:
|Call the USCIS Contact Center at 800-375-5283.|
|Want to provide feedback to USCIS||Visit the Feedback Opportunities page.|
Need to notify us of a systemic operational issue, such as a pattern of potentially incorrect notices
Reminder: USCIS can only discuss a case with you if you are the applicant, petitioner, or requestor or an authorized representative.