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Archived from our former blog, The Beacon.

USCIS Announces E-Verify Employee Rights Initiatives

Release Date:


On March 17, USCIS Director Ali Mayorkas announced new civil rights initiatives tied to E-Verify, our program that allows employers to electronically verify the employment eligibility of newly hired employees. E-Verify is currently used by over 192,000 employers at 707,000 worksites and is growing by more than 1,000 employers a week.

The initiatives include:

  • Videos specially designed for employers and employees available in English and Spanish; 
  • A dedicated hotline created to respond to employee inquiries also available in English and Spanish; and, 
  • A Memorandum of Agreement (MOA) between USCIS and the U.S. Department of Justice, Civil Rights Division.

We're releasing 2 informational videos depicting reenactments of real-world hiring scenarios in which employers and employees work together through the E-Verify process. The 20-minute videos are:

  • "Understanding E-Verify: Employer Responsibilities and Worker Rights," aimed at employers, explains E-Verify rules, procedures, and policies to employers with an emphasis on safeguarding employee privacy. 
  • "Know Your Rights: Employee Rights and Responsibilities," is aimed at employees and places special emphasis on the rights of employees, particularly when an employee receives a message from E-Verify indicating a mismatch between the information that the employer entered into the system and the information contained in government databases. (Available in English and Spanish.)

USCIS helped the Department of Homeland Security's Office for Civil Rights and Civil Liberties make these videos a reality. The videos will be available beginning March 17 at:

Starting April 5, our new employee hotline will help E-Verify staff respond to employee inquiries, issues and complaints. The hotline will use an interactive voice response system. Employees will be able to choose from four options:

  1. General E-Verify information,
  2. Completing the Form I-9,
  3. Contesting an E-Verify case, and
  4. Filing a complaint regarding possible discrimination or employer misuse of the E-Verify program.

The employee hotline will contain options in both English and Spanish. We also will provide customer service representatives who speak both languages. The hotline number is (888) 897-7781 and again, opens for business on April 5.

Finally, USCIS Director Ali Mayorkas just signed a Memorandum of Agreement with the U.S. Department of Justice, Civil Rights Division. The MOA establishes the relationship and process for referrals between the USCIS and Department of Justice, Civil Rights Division, Office of Special Counsel for Unfair Immigration-Related Employment Practices with respect to allegations of discrimination from employer use of E-Verify and information regarding the misuse, abuse or fraudulent use of E-Verify.

I'm excited about the release of the informational videos, the startup of the employee hotline, and the signing of the Memorandum of Agreement. These initiatives showcase our commitment to continuing to improve the E-Verify resources available to both employers and employees and thus help the federal government continue to strengthen the integrity of the E-Verify program. For more information about E-Verify, please visit

Gerri Ratliff, Associate Director
Enterprise Services Directorate